- Report: #1119423
Report - Rebuttal - Arbitrate
Complaint Review: TLG Shopper
TLG ShopperInternet USA
TLG Shopper - Shopper's Advantage Think NO means Yes!. Internet
*Author of original report: IMPORTANT CORRECTION to my report...
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I fell victim to these people simply by placing an order with the home shopping network. I remember the whole conversation clearly because it was so frustrating. The person who took the order barely spoke english and kept trying to sell me other things I wasn't interested in. I just wanted the items I had called about, yet despite my repeated "not interested" claims he apparently signed me up anyway. When I got an e-mail from target about their servers having been hacked I went back and scrutinized my last few credit card statements and noticed four unauthorized charges from TLG shopper so I called my credit card company to find out what it was.
My credit card company representative was excellent! He called them and connected us all in a confrence call that he recorded. They told me when I had supposedly enrolled and offered to immediately terminate my membership, but refused to offer a refund even when I told them flat out that I had not agreed and did not authorize the charges. When my credit card rep asked about some sort of refund they put a supervisor on. Even speaking with her got me nowhere - she just asked me if I would like for her to send me some sort of documentation from when I enrolled so I said sure. I definately wanted to see that because I know I refused this service that night... repeatedly. Now I know there was a bit of a language barrier, but most people know what NO means.
I was so frustrated when she disconnected the call. I told my credit card rep that this was a scam. As I was talking to him I looked up the company online and what do you know? I wasn't the only one feeling ripped off by this "service". I'm not even sure what the hell it is nor do I care, I just want my money back. When I told the rep what I found on-line he asked if I wanted to dispute the charges and I said yes. He said he would take care of it and credit my account for the charges.
I don't know exactly how the process works but it seems like I will be getting my money back, yet I know not everyone has been as fortunate. That's why I decided to tell my story and report this fraudulent operation and how I got caught up with them in the hopes that it will warn and help others. Beware of the home shopping network and this parasite company they are infestected with. Never use you bank card to order online because they can't help you the way a regular credit card company can. Even one of those prepaid cards you can buy are better because you can limit how much is on them and make sure there is nothing for them to steal with unauthorized automatic withdraws.
Lastly, don't assume that just because you say "no" that these people will take it for an answer. Watch your statements and call to report it immediately if they charge you. If enough people write and complain maybe the places that are allowing them to offer their "services" piggy-backing on other ventures (like HSN) will reconsider their arrangement and stop allowing them to take advantage of their customers. I for one will never order from them again unless they do.
This report was posted on Ripoff Report on 01/29/2014 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/TLG-Shopper/internet/TLG-Shopper-Shoppers-Advantage-Think-NO-means-Yes-Internet-1119423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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