- Report: #393673
Report - Rebuttal - Arbitrate
Complaint Review: TLG*GREATFN
TLG*GREATFNP.O. Box 6100 Westerville, Ohio U.S.A.
TLG*GREATFN Charges 11.99 for the past 6 months to my credit/debit card Westerville Ohio
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I called the number listed to find out what is going on and found out that I elected for a 30 day free trial for their travel services when I bought a hotel room on Priceline.com.
Apparantly it is a round about back door process but it automatically rolls to a full membership costing 11.99 per month when you unknowingly fail to contact them at the end of the 30 day trial.
I contacted their customer service center and dealt with the run of the mill service rep on a script. Once I was confident that my unwanted membership was cancelled and after sturnley telling him I wasn't interested in their services I asked him about refunding the six charges to my account. The rep gave me a reference number, fax number and instructions to write a letter and fax that letter to the number provided. A refund would be issued within 48 hours from receipt of fax.
Of course I wasn't happy with that and requested I speak with a manager. I got Thelma (Supervisor) on the phone, she verified my name and mailing address and then gave me a confirmation number for the refund to my card. The refund is supposedly going to hit my account in no more than 10 business days. I didn't have to explain things again.
Hope this helps others that have fallen trap to the pop-up barrage we face at some websites like I did.
Mt. Pleasant, Utah
This report was posted on Ripoff Report on 11/21/2008 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/TLGGREATFN/Westerville-Ohio-43086/TLGGREATFN-Charges-1199-for-the-past-6-months-to-my-creditdebit-card-Westerville-Ohio-393673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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