• Report: #809741

Complaint Review: TMART

  • Submitted: Thu, December 15, 2011
  • Updated: Thu, December 15, 2011

  • Reported By: amissty — Sanford North Carolina United States of America
Nationwide Hong Kong

TMART.COM Frauded Hong Kong, Nationwide

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amissty: I made my order on Monday the 12th and I havent been able to even track my order.. I would love to get some info on the location in which my order is

Welcome amissty! Your request has been directed to the After-Sale department. Please wait for our operator to answer your call. Call accepted by operator Gin. Currently in room: amissty, Gin.

Gin: Hello,welcome to Tmart support center.
Gin: Could you tell me your order# for checking ?
amissty: Hi Gin... im very concerned about my order
Gin: Could you tell me your order#?
Gin: Then I can check it for you.
amissty: #: #########
Gin: Okay,I can check it
amissty: thanks
Gin: Wait 3 minutes.
Gin: Your order#has been shipped out from HongKong registered post office to you
on 2011/12/13..Here is tracking#:RC086030470HK you can track it on http://sc.hongkongpost.com/gb/app3.hongkongpost.com/CGI/mt/enquiry.jsp It will takes you around 25-35 days to get it for the international business .
amissty: i had no idea It took that long.. How can I cancel..This is not what the website stated..
Gin: Sorry,we can't cancel it,because it had shipped out.
amissty: I was under the impression that It would be here for my son by Christmas. Thats not what the Web-site stated
Gin: Sorry for that.
amissty: I will be stopping payment on this order and definitely be posting negative info about this site.. It is a complete and utter rip off]
Gin: Sorry for that,if it have not shipped out,we can cancel it for you,but it had shipped it out,
Gin: Please understand me,plz.
amissty: I need to know the exact location of my order now
amissty: you have the order number so find it for me
Gin: You can check it;http://sc.hongkongpost.com/gb/app3.hongkongpost.com/CGI/mt/genresult.jsp
amissty: no u check it.. its completely give me the run around
amissty: and so r u
Gin: The item (*******) is being processed for departure from Hong Kong as of 14-Dec-2011.
Gin: It had shipped from HK,Because the product your order in our warehouses in Hong Kong
amissty: I thought I would have it by Christmas.. I will be calling my credit card company and tell them I was frauded and i will get my money back as for your product, you'll have to figure that out
Gin: Sorry,if you would not like it,when it had delivered,you can return it,then we also will refund you,
Gin: We only can say sorry for you,.
amissty: No i'll say Sorry for you.. GoodBYE
Gin: Plz understand.
Gin: If you have any questions,you can email to: service@tmart.com at any time. Have a nice day,bye.

Gin has left the conversation. Currently in room: amissty.

This report was posted on Ripoff Report on 12/15/2011 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/TMART/nationwide/TMARTCOM-Frauded-Hong-Kong-Nationwide-809741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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