I purchased a replacement power supply from TMART (order number: 21947664 > was delivered on
Jan 6th, 2013 | mini
power adapter for apple magsafe macbook pro a1184)
After receiving the order I noticed it
was the European power plug version,
so was absolutely of no use to me. So next I
used their websites customer service portal
and notified them. Now after a month plus, and 3 more attempts
I have not even received so much as an email
confirmation, nor any reply what-so-ever. Bear in mind that
this company has one of the most tedious & ridiculous methods
service - you have to send a video and or pictures of the problem, plus verbal description. (Which
I did in the spirit of cooperation.)
Going the extra mile, and doing their
customer service job for them - I also
even suggested a reasonable solution to save TMART time & money. [continued below]....
..... By finding
a replacement, and asking them to just send
me this $1.25 part (EU To Us Power Plug
Converter Adapter Sku: 88005667) and I'll make do with the wrong product. To be honest I just don't want to wait
another month for them to get off their collective asses and ship it on the slow boat from China...again, so I am
willing to lower my standards of customer
service satisfaction. I also believe that this is their intended result, ignore
you to the point that when they finally grace you with an actual response, that
youll be so grateful for their attention that you will take whatever crappy
is on the table.
To be completely fair, I also ordered a 4000
lumen flashlight, but that product
shipped from USA warehouse and I am happy with the product. That was only half
of my order, and 50% fulfillment is not acceptable.
All you people considering TMART as a choice for
cheaper goods do your homework. Then take notice all the complaints about
them, and on very many consumer websites.
The bottom line = Their Customer Service Is Severely Lacking To
Completely Nonexistent. My theory is they ignore all customers with
problems until they complain on forums like these, counting on the fact that
only a small percentage of people willing to actually follow through. I
consider it my duty, and I am proud to be one that stands up for victims of
theft and unscrupulous companies! Plus I will post on as many websites and
forums as it takes until TMART makes this right and I get what I paid for,
plain & simple. It's a matter of principal.
Frankly I think the attorney general of my
state should take notice of this. I'll forward this and other
complaints to him.