- Report: #1012650
Report - Rebuttal - Arbitrate
Complaint Review: TMART.COM
TMART.COMInternet United States of America
TMART.COM TMART Wrong Product shipped from TMART, They fail to even reply since Jan 11th Internet
*UPDATE Employee: Sorry for the inconvenience caused
DATE: 01/06/2013 | MINI POWER ADAPTER FOR APPLE MAGSAFE MACBOOK PRO A1184)
AFTER RECEIVING THE ORDER I NOTICED IT WAS THE EUROPEAN PLUG VERSION, SO WAS ABSOLUTELY OF NO USE TO ME. SO NEXT I USED THEIR WEBSITES CUSTOMER SERVICE PORTAL AND NOTIFIED THEM. NOW AFTER A MONTH PLUS, AND 3 MORE ATTEMPTS I HAVE NOT EVEN RECIEVED SO MUCH AS AN EMAIL CONFIRMATION. BEAR IN MIND THAT
THIS COMPANY HAS ONE OF THE MOST RIDICULOUS METHODS OF CUSTOMER SERVICE - YOU HAVE TO SEND A VIDEO AND OR PICTURES OF THE PROBLEM. (WHICH I DID IN THE SPIRIT OF COOPERATION. )
GOING THE EXTRA MILE, I ALSO EVEN SUGGESTED A REASONABLE SOLUTION TO SAVE TMART TIME & MONEY. JUST
SEND ME THIS $1.25 PART (EU TO US POWER PLUG CONVERTER ADAPTER SKU: 88005667) AND I'LL MAKE DO WITH THE WRONG PRODUCT. TO BE HONEST I JUST DON'T WANT TO WAIT ANOTHER MONTH FOR THEM TO GET OFF THEIR ASS AND SHIP IT ON THE SLOW BOAT FROM CHINA...AGAIN, SO I AM WILLING TO LOWER MY STANDARDS.
NOW I ALSO ORDERED A 4000 LUMEN FLASHLIGHT, THAT PRODUCT SHIPPED FROM USA WAREHOUSE AND I AM HAPPY WITH THE PRODUCT, BUT 50% FULFILLMENT IS NOT ACCEPTABLE.
TAKE NOTICE ALL THE COMPLAINTS ABOUT THEM, AND ON VERY MANY CONSUMER WEBSITES - THEIR CUSTOMER SERVICE IS LACKING TO COMPLETELY NONEXISTENT. MY THEORY IS THEY IGNORE ALL BUT THE ONES THAT COMPLAIN, LIKE THOSE CHEESY REBATES THAT COUNT ON A SMALL PERCENTAGE OF PEOPLE WILLING TO ACTUALLY FOLLOW THROUGH. I AM PROUD TO BE ONE THAT STANDS UP FOR VICTIMS OF THEFT AND UNSCRUPULOUS COMPANIES! I WILL POST ON AS MANY WEBSITES AS IT TAKES UNTIL THEY "FIX" THIS. IT'S A MATTER OF PRINCIPAL IF NOT MONEY. FRANKLY I THINK THE ATTORNEY GENERAL OF MY STATE SHOULD TAKE NOTICE OF THIS. I'LL FORWARD THIS AND OTHER COMPLAINTS TO HIM.
This report was posted on Ripoff Report on 02/11/2013 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TMARTCOM/internet/TMARTCOM-TMART-Wrong-Product-shipped-from-TMART-They-fail-to-even-reply-since-Jan-11th-I-1012650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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