• Report: #801540

Complaint Review: TMC RESTORATION

  • Submitted: Thu, November 24, 2011
  • Updated: Thu, July 19, 2012

  • Reported By: Marnie in Toronto — Willowdale Ontario Canada
3 Brewster Rd. Unit #18 Brampton, Ontario United States of America


*UPDATE Employee: Staff Response

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My elderly mother was intercepted by TMC Restoration at a mall display. (I believe this is TMC's only way of finding customers these days, as  anyone with an internet connection will very quickly discover the bad news about this company's sales tactics.) The salesman visited my mother at her very modest rental apartment, and a couple of hours later, had her committed to spend $8,000 on refinishing a worthless old dining set. The contracts were so confusing that my mother was unable to tell me how much she owed these people. I say "contracts" because the grand total was spread across THREE contracts, obviously to hide the size of the commitment my mother was being induced to make. Of course, she was told that she was saving big thanks to a seniors' discount, but the reality was that she was being gouged for services. For example, she was charged $500 per cloth seat cover on her dining room chairs. When I learned what had happened here, I confronted the salesman, who tried his sales pitch on ME! He said that this beautiful dining set would be a source of pride to my mother for the next 20 years. Really, TMC? Given that my mother is 88 years old, she would be statistically fortunate to be around for the next 20 MONTHS! So, the long and short of it is that my naive, trusting and cognitively impaired 88-year-old mother got ripped off to the tune of $8,000. She's fortunate that she has me to help her. Otherwise, she would have ended up like that poor woman in Pat Foran's Consumer Alert on CTV News (look for it on YouTube). Shame on you, TMC. If it's true that you reap what you sow, you've got a bumper crop of karma coming your way.

This report was posted on Ripoff Report on 11/24/2011 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/TMC-RESTORATION/Brampton-Ontario-L6T5G9/TMC-RESTORATION-THE-MASTER-CRAFTSMAN-A-RACKET-TARGETED-AT-FLEECING-SENIORS-Brampton-Onta-801540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Staff Response

AUTHOR: TMC Ombudsman - (Canada)

We regret your experience with us seems to have upset you . We also see you have complained twice on this site about one single encounter with us. TMC invites reviews, both good and bad, from all our customers to improve our firm, to provide better service and value for all our customers in the future.

We have given your review careful consideration. We work hard to ensure all our clients have a positive experience with us. Regretfully you have completely misinterpreted our efforts. We categorically deny the conclusions you have stated in your misleading review.

Seeking new clients at shopping malls is but one part of our business. Repeat sales from our existing, happy and satisfied clients is important to us. We strive to ensure complete customer satisfaction to the best of our ability.

We are present at many malls throughout the region because this is where people go when they want to buy goods and services.

All our customers, including your mother, approach us about their furniture. We do not pursue them. We discuss their wants and needs extensively specifically to determine if we can be of service to them. Only then do we offer to have an estimator visit the customer, and only then if the customer invites us. 

We do not discriminate against anyone for any reason. Senior citizens have every right to request an estimate from our firm and have every right to accept or reject our proposal.

We do not mislead nor take advantage of anyone. We strive to be completely fair, honest and open with all customers at every stage of their relationship with us:

*Our furniture evaluations, proposals and contracts are only provided upon customer request.         
They are clear and provide an in-depth, detailed account of all services and goods we provide.         
*We strongly encourage all customers to have all interested individuals present during our evaluation and proposal, including spouses, parents or adult children.     
*Our contracts clearly provide customers with information about their considerable rights to cancel any agreement with us under The Consumer Protection Act.

Furniture restoration can sometimes be a complex and extensive undertaking if the items are badly worn and/or damaged.  We have no control over the condition of the items; we can only propose a repair solution and price it accordingly. It is entirely up to the customer to accept or reject the proposal based on their own wants and needs. 

Finally, we hold all our employees and representatives to the highest ethical standards and to be responsive to the wants and needs of our customers. We strive to treat all customers with a helpful, fair and positive attitude. We specifically invite all our customers to comment on the usefulness and professionalism of our estimators. We take any customer issues seriously to resolve all genuine problems. We work hard to continuously improve our firm in all its practices for the benefit of the customer.

Our positive efforts have been demonstrated by the literally tens of thousands of satisfied customers we have serviced in our 23 years of operation.
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