- Report: #617584
Report - Rebuttal - Arbitrate
Complaint Review: TMC Restoraction
TMC Restoraction3 Brewster Rd. #5 Brampton, Ontario United States of America
TMC Restoraction The Master Craftsman Restoration They RUINED my table, high pressure tactics, lied to me Brampton, Ontario Canada
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1.Table to be stable
2. keep the knots and burn marks as much as humanely possible to keep the rustic look
3. cut and repair the end pieces
4. replace missing peg wedges
5. replaceremove metal brackets
During the several months they had the table, we had placed several calls to them that were not returned. They finally called us trying to get more money out of us to make the table stable, which we told them we were not going to be extorted and that the table had better be stable when we got it. It wasn't.
The only thing they did correctly was to remove the metal brackets. They ruined the table. They took out ALL the nicks and dents and burns completely, and sanded the top of the table to much they left it lumpy. The table is unstable. They did not put in wedges as requested. They also sanded the bottom of the table top, but did not stain it, so it looks horrible. The table leans down at one corner. The end pieces are attached badly and are extremely rough.
They did not even read the instructions, which they admitted. They admitted also that they did a terrible job.
Often, they do not return phone calls. I had to chase them for months to get them to respond to me. I do not want them to take the table back to fix it, since I do not trust them, they didn't follow the original instructions, and they don't return calls.
They refuse to refund my money.
It is my opinion they are extremely unethical, and their work ethic is seriously lacking. I would NEVER hire this company again.
This report was posted on Ripoff Report on 06/25/2010 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/TMC-Restoraction/Brampton-Ontario-L6T-5G9/TMC-Restoraction-The-Master-Craftsman-Restoration-They-RUINED-my-table-high-pressure-tact-617584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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