- Report: #911814
Report - Rebuttal - Arbitrate
Complaint Review: TMC Restoration
TMC Restoration3 Brewster Road Units 5-11 and 18-20 Brampton, Ontario United States of America
TMC Restoration The Master Craftsman Isn't Fooling Me Brampton, Ontario
*UPDATE Employee: TMC Staff Rebuttal
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I have an old blanket box that needs refinishing. I approached the TMC booth at Ribfest in Toronto a couple of weeks ago and thought 'Why not?' I gave the gentleman at the booth my contact information and was contacted today by 'Lori' from TMC. She was very pleasant on the phone, but I became a bit suspicious when she placed me on hold - or possibly mute as I didn't hear any hold music - 3 times, to "check with her dispatcher" on the availability of the estimator for this evening. I sensed a bit of desperation from the company when she said that the estimator would be happy to come to my home as late as 10pm (on a Friday night) to look at my cedar chest! I became even more apprehensive when she recommended that both myself and my husband were present for the free estimate because this would not be a cheap job, and it's best to have all of the financial decision makers present to avoid follow up visits for more information. I scheduled an in home visit and as soon as I hung up the phone, I got online and found that my instincts were correct. It seems that for every glowing referral on the TMC website, there is a negative comment on 'Ripoff Report' to combat it. Any company that has salesmen who use tactics like pretending to call the office to get a better price for the potential customer is not one that I want to do business with.
I'm glad I decided to do my homework before I grossly overpaid for work that can be done for a more reasonable price, by a more respectable company.
This report was posted on Ripoff Report on 07/13/2012 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/TMC-Restoration/Brampton-Ontario-L6T-5G9/TMC-Restoration-The-Master-Craftsman-Isnt-Fooling-Me-Brampton-Ontario-911814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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