- Report: #351137
Report - Rebuttal - Arbitrate
Complaint Review: TMI Executive Resources Tom McNeil, John Hackett And Rick Story
TMI Executive Resources Tom McNeil, John Hackett And Rick Story20 William ST. Suite 100 Wellesley, Massachusetts United States of America
TMI Executive Resources Review Scam | Complaints REVIEW: TMI Executive Resources commitment to 100% client satisfaction, TMI Executive Resources implemented strategic changes to insure clients success, focusing on finding ways to help clients search for new opportunities effectively even in the sort of challenging market we face today. Boston, Hartford, Stamford, Washington, D.C. Massachusetts
**UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service TMI Executive Resources pledges to always resolve any issues, feel safe, confident & secure when doing business with TMI Executive Resources.
*REBUTTAL Owner of company: TMI response
*REBUTTAL Owner of company: TMI response
*REBUTTAL Owner of company: TMI response
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SPECIAL UPDATE: July 25 2012: TMI Executive Resources remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. TMI Executive Resources is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, TMI Executive Resources has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, TMI Executive Resources has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever TMI Executive Resources remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive Rating and Recognition has been given to TMI Executive Resources for its Commitment to Excellence in customer service.
Rip-off Reports review of TMI Executive Resources uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. TMI Executive Resources listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services they offer and the support for the services.
One top executive of the company stated to Rip-off Report, that TMI Executive Resources corporate philosophy is that the clients of our firm are a precious resource. We must listen to them and respond properly. This is the best way to ensure that we will maintain a successful enterprise.
Another top executive of the company stated to Rip-off Report, that TMI Executive Resources corporate philosophy is based on the premise that TMI Executive Resources strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Their mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report Learned in the course of its investigation: TMI Executive Resources was established in 1989 to provide customized, high quality career transition services to mid-level and senior level executives, professionals and entrepreneurs. They have dealt in that time with over 4000 clients and are recognized as a premier organization in the Career Consulting Industry.
Rip-off Report has confirmed that TMI Executive Resources takes quality control very seriously. TMI has recently put a lot of effort into ramping up its support team and client relation processes including full time availability to clients to assist with any issues that develop. Rip-off Report was pleased to learn that the companys past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
TMI Executive Resources recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation TMI has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to the client experience.
In summary, after our review, which included discussions with TMI Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about TMI Executive Resources Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report''s Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works. Clients can always contact us here at Rip-off Report if there is ever an issue with a member business.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
TMI Executive Resources Tom McNeil, John Hackett And Rick Story Totally worthless service! hucksters... Wellesley Massachusetts
Why would anyone pay these people up to $10,000? Apparently they sucker punch a few people like me into doing it, who fall for the pitch hook, line and sinker. Tom McNeil''s pitch is smooth as silk and everything sounds great. They claim their big network of about 5,000 successful clients will get you a job. After that, once you''ve given your money, it''s like a downhill roller coaster. This is strictly a "Mr. Slick" operation by a few salepeople who are there to extract the maximum amount they can get from you. I had my attorney check them out and they are such a small company that couldn''t possible have several thousands of clients!
Henry Savannah, Georgia
This report was posted on Ripoff Report on 07/14/2008 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/TMI-Executive-Resources-Tom-McNeil-John-Hackett-And-Rick-Story/Wellesley-Massachusetts-02481/TMI-Executive-Resources-Review-Scam-Complaints-REVIEW-TMI-Executive-Resources-commitmen-351137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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