- Report: #131424
Report - Rebuttal - Arbitrate
Complaint Review: TMI Wireless, Inphonic , Intelenet
TMI Wireless, Inphonic , Intelenet9301 Peppercorn Place Largo, Maryland U.S.A.
TMI Wireless, Inphonic, Intelenet Ripoff Failure to respond per Company's published RMA Return Merchandise Authorization email and phone procedures Largo Maryland
*Author of original report: Resolved at last
*Author of original report: Notification of Account Credit Received
*Author of original report: RMA Subtly, Silently Revealed - I think.
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Decided to return phone (unused) a week later, due to undisclosed monthly Western Union charge of $3.95, required for monthly maintenance.
Return procedures require customer to obtain RMA (Return Merchandise Authorization) for return to be processed, required in no more than 30 days.
Return procedures provide two contact points, a phone number (888-378-8091), or via an in-house email system.
The phone number is a self-directed, number controlled routing system, with the same set of instructions repeated endlessly, every 25 seconds, regardless of where on the phone tree the caller happens to be. Within the last week, I waited for "the next available person" to pick up the line, twice for half an hour and once for a full hour.
Using the in-house email system starting last Friday,Feb. 11, from the roll-down menu's I selected the option "RMA Authorization". Three emails sent, no response yet.
There is no other way to contact Customer Support for the needed RMA.
This report was posted on Ripoff Report on 02/15/2005 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/TMI-Wireless-Inphonic-Intelenet/Largo-Maryland-20774/TMI-Wireless-Inphonic-Intelenet-Ripoff-Failure-to-respond-per-Companys-published-RMA-Re-131424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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