- Report: #1044338
Report - Rebuttal - Arbitrate
Complaint Review: TOLUNA
TOLUNA Received an email today saying account deactivated and all points accrued nearly 80,000 forfeited!! I have two friends whom have accounts with them and they have received the same over 200,000 points Internet
*UPDATE Employee: Toluna's reply to the posting on 18 April 2013 by the user Johnjo28.
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I spent ages accruing nearly 80,000 the threshold for a 15 amazon voucher. At last check was just under 80,000.
Today got an email saying my account had been deactivated and all points forfeited due to integrity of survey responses, no explanation or proof and I Know I spent ages doing the surveys to accrue the points and so have EARNT them and of course TOLUNA have been paid for my time.
I have two friends whom use the site also and so i called them, BOTH OF WHICH HAVE HAD THE SAME EMAILS!
It seems all of us have accrued a mass of points ALL getting near a redemption stage and now all accounts deactivated, which no real proof why.
I can only assume the company is cost cutting and getting out of paying people WHAT THEY HAVE EARNT by deactivating accounts, especially as I know mine is not the only one deactivated. [continued below]....
I have read on the web and seen they have done this many times before and surely it is not acceptable and that they should not be allowed to get away with this. AVOID AT ALL COSTS!!! I shall be contacting UK trading standards tomorrow.
This report was posted on Ripoff Report on 04/18/2013 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/TOLUNA/internet/TOLUNA-Received-an-email-today-saying-account-deactivated-and-all-points-accrued-nearly-8-1044338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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