- Report: #821729
Report - Rebuttal - Arbitrate
Complaint Review: TOSHIBACOMPUTER.COM
TOSHIBACOMPUTER.COMTOSHIBA.com Lawrenceville, Georgia United States of America
TOSHIBACOMPUTER.COM Toshiba Laptop Computer , Satellite Series, Satellite Laptop Lawrenceville, Georgia
*Consumer Comment: Welcome to the world of laptops
Within 3 months the AC Adaptor stopped functioning due to parts falling apart on the first one. Toshiba immediately sent a new one at no charge. Within 6 months the AC adaptor on the 2nd one (mine) literally broke off and got stuck in my laptop. I used a pair of tweezers, extracted the parts, and contacted Toshiba. The product was still under "Warranty". The company spokesperson advised Toshiba would not replace the adaptor because '....it broke off inside the machine.....it just didn't stop functioning....". The cheapest replacement adaptor I found was approximately $80.00. Little did I know the worst was yet to come.
Two years pass. My daughter calls from college stating her Toshiba laptop crashed. Upon inspection and analysis by staff and professionals at her college's 'Computer Lab' they found the problem. It seems the computer part where the AC Adaptor plugs into the laptop (to charge) was malfunctioning. They saved what data they could and advised it would cost more to repair (IF IT COULD BE REPAIRED) than it was worth. They also advised that only Toshiba could repair this problem.
The 12 month warranty had expired. I had to pay for a 'rental' computer for approx. one month until I replaced the Toshiba with an APPLE Macbook Air, then mailed to her college.
"My" Toshiba, less than 2 years old, has already had to have the battery replaced. I'm currently experiencing router problems, shadows in the corners of my screen, etc... I will be pleasantly surprised if 'the part' where my AC Adaptor plugs in doesn't malfunction within the next few months.
I firmly believe this is a manufacturing defect Toshiba has failed to acknowledge and many consumers have been ripped off, just like me. $1100.00 is a large amount of money for anyone. For a permanently disabled widow with a child in college, it's enormous. I will ever purchase another Toshiba product of any kind. I bit the bullet and purchased our first "APPLE".
This report was posted on Ripoff Report on 01/12/2012 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/TOSHIBACOMPUTERCOM/Lawrenceville-Georgia-30044/TOSHIBACOMPUTERCOM-Toshiba-Laptop-Computer-Satellite-Series-Satellite-Laptop-Lawrencev-821729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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