• Report: #1151338

Complaint Review: TQL Total Quality Logistics

  • Submitted: Sun, June 01, 2014
  • Updated: Mon, July 21, 2014

  • Reported By: Mike — Florence Arizona
TQL Total Quality Logistics
4289 Ivy Pointe Blvd Cincinnati , Ohio USA

TQL Total Quality Logistics Michael Welch,Scott Weatherford,Kathleen Davidson,numerous members of accounting dept. TQL DONT haul for these thieves and liars. Never paid my last 2 loads and want Me to commit insurance fraud!!!! Cincinnati Ohio

*Author of original report: TQL. The crew without a clue!

*UPDATE Employee: Active Claim

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 TQL cheated their way out of payment for 2 loads(1 was clear across the US). This totaled $3600.00 after fuel advance. Loads totaled $6800. My driver was dispatched for a $4200 reefer load of cucumbers going from Arizona to Michigan. Driver arrived on time and was told the truck bringing the cucumbers was held up in customs And would call driver when load was ready. Driver agreed and notified TQL immediately. They seemed unconcerned as long as the load made it to MI in time. NO detention was paid.This was a no touch sealed load with reefer to be set at 40-42 degrees. Reefer was pre cooled to that temp and set on continous as requested by BOL. 4 hrs later the load was ready and driver was on his way after 2 hrs loading. This burned up pretty much the whole day but driver arrived on time to consignee in MI. TQL received daily check calls of location. While waiting to be unloaded receiver told driver that some of the cucumbers were frozen. SOME! When driver was allowed in warehouse to see the load he noticed all of the pallets were covered with ice from shipper. Receiver said that was normal. Driver however noticed that on multiple pallets the plastic protective covering was removed or pushed aside. Driver was given temp recorder reading which consisted of a paper ripped in half with no date and a time frame longer than the driver was in possession of the load.The reading showed a starting point at 90 degrees and dropped down between 25 and 30 for the remainder.When my driver asked where recorder was placed he was told in the ice.

Last time I checked that's not proper placement by shipper. Keep in mind this was a regularly serviced Thermo King unit which was checked prior to this trip and after due to this situation.Worked flawlessly and kept accurate temp. Warehouse employee said he would probably have to refuse the load but he had to call the owner. Driver agreed and once again notified TQL of the status. When owner arrived he said he could take the load but had to mark BOL with 7 pallets frozen. Driver,owner,and TQL broker(AKA one of the many liars) spoke on the phone at the same time. Broker told driver to go ahead and drop the load with the damage noted. Driver directly asked"Before i drop this load,will my pay affected in any way?" Liar broker claimed absolutely not. We(TQL)will take care of the situation. Driver got unloaded with 7 pallets marked as damaged and went about a mile up the road for a P/U going to FL. This location was owned by the same company that had just received the cucumbers and the load conformation was made and signed at the same time as the prior load.When my driver went inside he was told the load to FL was,already being loaded on another truck. Driver was not told by the owner of this situation and was actually given directions to the location.Driver of course notified TQL and was told they would find him a load out of MI. LIARS! ps. No TONU pay either. Driver set up invoice for 1 day quick pay and after 2 days of no payment was told by accounting that load was accidently processed for 7 day quick pay.

MORE LIARS! The next day another TQL load was booked from Ohio to Kansas through a different broker. I called accounting prior to signing the rate conformation to verify that the prior load would in no way effect pay on the current load. I was told as long as there are no issues with the KS load quick pay would be issued in full as normal. Never trust 1 liar let alone a whole group of them. Of course,1 day quick pay not paid for second load. There were no issues whatsoever on that load.Called accounting again. This time they claimed the original load was accidently setup for 30 day pay and second load was accidently setup for 7 day quick pay. WTF! Do they think I was born yesterday? After a couple of weeks of attempting to call broker for original load to see whats going on. I just kept getting the run around(out to lunch,meeting,jury duty,etc). After another week,I received a claim for damage of over $7000. ? where the hell is my $4k? The claim also had me owing back the fuel 40 percent I received for fuel advances. When I spoke to this Kathleen In TQL claim dept I notified her of this whole situation and that my driver,my company,or my equipment was not at fault for this. Her response was "you should put in a claim with your insurance company". WHAT!!! That reefer unit was checked,working properly,and set to the correct temp. If I put a claim in to my insurance for $7000 for an issue not caused by my employee or equipment. That would be INSURANCE FRAUD! Sorry all you lying TQL bastards, I'm not going to jail for you! Call your own insurance co and pay my company what is due The Moral of this story. TQL loads. JUST SAY NO!!!!!


This report was posted on Ripoff Report on 06/01/2014 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/TQL-Total-Quality-Logistics/Cincinnati-Ohio-45245/TQL-Total-Quality-Logistics-Michael-WelchScott-WeatherfordKathleen-Davidsonnumerous-me-1151338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

TQL. The crew without a clue!

AUTHOR: Mike - ()

Wow!  Even their P.R. Dept too?  Their response really did not even come close to defending themselves. For those who missed the initial ripoff report,this was just another one of TQL's numerous(better yet)uncountable scam jobs. Yes, they prefer to have a small company commit insurance fraud rather than man up and not blame the carrier for NO wrong doing whatsoever. The only carrier error was dealing with them in the first place.This is an attempt to warn any new motor carriers or even the few who haven't been screwed by them YET!!!  Trust me,they will F*** u without even a kiss first!  As noted in the original post,driver and management were in contact every day with TQL accounting dept who lied every time,broker who was always conveniently in a meeting or anything else at the time,or anyone else that could possibly help. So,what is with their rebuttal to this? This is the first they have heard of this?REALLY!!  So,apparently the before mentioned everyday calls were not enough. Way to fight back TQL!  Your reply has made your company look even more pathetic. Well done public relations dept.How ironic that the day after the original post they very courteously asked for a reefer download. This was never requested before. The unit was serviced prior to that load and inspected after.Worked perfectly. A reefer download is not given if there are no issues with the unit. P.S.  Driver has been in the reefer business 20+ years. Now what,more money out of pocket again so a download can be sent to them. Nope. Don't think so.Anyway,just keep in mind this is a company with no trucks,no drivers,and no clue. The more you haul for them the more those cents per mile will drop. Guaranteed!Stick with the good ones.Not all are great,but TQL is the absolute bottom of the barrel when it comes to the bottom feeders!!

Thanks for reading TQL  JUST SAY NO part 2

Part 3 coming soon !

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#2 UPDATE Employee

Active Claim

AUTHOR: TQL Support - ()

We’re showing this is an active claim, and we have not received any dispute from your company outside of this blog posting.  We understand your concerns on withholding the freight pay on both of the referenced loads.  As with all claims, we’re working to come to the best resolution for all sides.  Since we are still in the active claim process, feel free to reach out to our Claims Department at extension 57475 with any new or additional information to help close the issue.

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