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  • Report: #1035758

Complaint Review: TQL

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  • Submitted: Mon, March 18, 2013
  • Updated: Tue, March 19, 2013

  • Reported By: Columbus Fr8 (Honest Trucker) — Columbus Ohio
TQL
milford, Ohio United States of America

TQL www.tql.com People STAY AWAY from these morons. We handled several loads from them delivered on time and no issues. The last load handled for them was a partial that the receiver claimed that had damage. I called milford, Ohio

*Author of original report: TQL Bad People

*UPDATE Employee: Respectfully disagree

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People STAY AWAY from these morons. We handled several loads from them delivered on time and no issues. The last load handled for them was a partial that the receiver claimed that had damage. I called TQL rep who handled the load he would not call me back. I emailed till I finally reached their in house counsel. Chris Brown (no not the singer) is when I got the claim emailed.

This took almost a month while they were holding 40k of our freight bills for loads that had nothing to do with the last shipment. WHY DO WE CARRY 250K of cargo? When we contact the receiver he claimed that they repaired the damages hung up on me. NO pics or given us the opportunity to have our insurance send out an adjuster. ****PLEASE DON"T USE THEM! we paid the driver, the fuel, the truck and trailer payment, the insurance for the move and they carelessly gouged us. 


This report was posted on Ripoff Report on 03/18/2013 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/TQL/milford-Ohio-/TQL-wwwtqlcom-People-STAY-AWAY-from-these-morons-We-handled-several-loads-from-them-de-1035758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

TQL Bad People

AUTHOR: Columbus Fr8 (Honest Trucker) - ()

TQL posted their false response. They called us and said they were going to investigate their associates actions why he did not reply to our emails nor phone calls for a month. As of today we still have not heard back from them. They claim that we were not suppose to reload their LTL? Plus till this day they cannot provide us with pictures of what actually was damaged.

Like I said we are honest company that play by the rules. Every party has the right to prove their innocence. We are not claiming that there were no damages we don't know if there were by 10 pictures our driver taken when delivered the load nothing major was damaged. The shipper stacked the freight in our truck and the packaging might have been poor.

If there were damages we should been notified by the receiver or the broker like every other broker does in this industry. We have insurance covering our cargo but how can we provide a claim with out evidence we took the $1910 hit which was deducted from our $2100.

Truckers if you ever come across this company you better read that contract they got so much things in there they'll have the right to take your first born because you were late an hour. TRUST ME AS I SAY THIS IT'S NOT WORTH IT.... They are Blacklisted in our system to a network of 60 carriers roughly 2000 trucks and I will keep posting the Truth on all blogs that we are members of. 1st amendment right and it's the truth. 
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#2 UPDATE Employee

Respectfully disagree

AUTHOR: TQL Support - ()

We respectfully disagree with Columbus Freight, Inc.s  account of this situation. What is not mentioned in the above statement is that the customers product was transferred onto another trailer mid-shipment, without our knowledge or agreement. We only found out this took place after the shipment arrived to the receiver damaged. We have listened to all of the pertinent phone calls to confirm this information. The receiver retains the right to repair the product they received, as they are the owners of the product once it arrives. We have several pictures sent to the carrier detailing the damage and a repair bill from the receiver breaking down the cost. Our customer held our payment as well while they added up the damages, and we contractually have the same right to do so with this carrier.

The claim in question has been accepted by the carrier as their fault and a representative of their company has signed a document agreeing to the deduction. The claim was resolved in just over a month and all funds previously owed to the carrier have been released.  

Any claim is an unfortunate 
situation and requires confirmation and documentation by multiple parties. We
do our best to resolve every claim quickly and fairly for both the carrier and the customer. TQL Carrier Services can be reached at 800-580-3101, option 1; Fax: 513-248-5347; Email: CarrierServices@tql.com.
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