- Report: #1058712
Report - Rebuttal - Arbitrate
Complaint Review: TRACFONE
TRACFONE9700 NW 112TH AVE MIAMI FL 33178 MIAMI, Florida USA
TRACFONE SIGNED UP FOR 6 MONTHS FOR 29.99 & TOLD ONLY 3 MONTHS WANTED CREDIT ON CARD WOULD NOT GIVE WITHIN 1/2 HOUR MIAMI Florida
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On June 12, 2013 I wanted to buy 120 minutes on a prepaid telephone. The female I spoke to was very hard to understand, as I had to have her repeat each statement she made several times. I asked her what the charges would be for 120 minutes for 6 months, which she told me 29.99, which I accepted. I then asked her to issue a new phone number, as I was in another state. She said to shut down the phone and restart and every thing would be OK. I did what she said, but nothing changed. I feel this person was incompetent, or did not enough training, as she said she would transfer me to a supervisor. Waiting for the supervisor, I noticed that the limit was for 3 months, not six months. When the supervisor came on the phone I explained to him what happened & I would like cancel and my credit card recredited for 31.01, which he said could not be done, as the charge was put through. There was a 15 minute gap between the charge & my request for a recredit, which he said could not be done. I told him I will be contacting my credit card company, and the BBB, which I have done. What shady practices is this company using.
This report was posted on Ripoff Report on 06/12/2013 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRACFONE/MIAMI-Florida-33178/TRACFONE-SIGNED-UP-FOR-6-MONTHS-FOR-2999-TOLD-ONLY-3-MONTHS-WANTED-CREDIT-ON-CARD-WOU-1058712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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