TRACFONE CELL PHONE MINUTES DISAPPEARED Nationwide

 In March added 120+ had 335 minutes total w/expiration date 11 '15.  Just noticed  today screen shows 67.30  minutes left w/74 days til expiration!  All-calls duration section of phone shows I used only 39 minutes.   Rarely use flip cellphone during last  3yrs; always have carryover minutes; I add minutes [double lifetime] before expiration date.  

Tracfone tech & tech supv said their codes don't show any minutes disappearing and said they have no records to show how many minutes I had or bought in March nor do they show how many minutes I had on certain days.  Also said I should have called sooner so they might have been able to tell me how minutes disappeared--Don't use phone often, and always noticed hundreds of minutes left!  They concluded I used them. Told them I don't text, use internet, nor make many calls; and phone was not stolen or in someone else's possession.  

To get [irrelevant] record of my calls I have to fax letter and leave cellphone on for 30 days awaiting a response; they aren't able to leave a voicemail.  Letter's procedures are issued via fast-speaking taped message...not online. Also the letter will only yield a list of the calls made/received last 90 days--will not give info re number of minutes had at beginning or end of list.  

Ridiculous that Tracfone doesn't keep better records and/or admit the possibility of a hacker [or employees] having access to/stealing customers' minutes. The lack of customer records and that fast procedural recording makes it seem like they don't want you to be able to track your minutes.  

They're able to add minutes to my phone from their office with the touch of a few buttons; so I'm sure they're able to make minutes disappear. I want my minutes returned!  Also, internet is rife w/others' complaining about Tracfone's disappearing minutes!!! Please stop this scam!!!