- Report: #458514
Report - Rebuttal - Arbitrate
Complaint Review: TRANSTECH MERCHANT GROUP
TRANSTECH MERCHANT GROUP100 THROCKMORTON ST SUITE 1800 FORT WORTH, Texas U.S.A.
TRANSTECH MERCHANT GROUP non-delivery of goods or services FORT WORTH Texas
WHEN I STARTED USING THEIR MACHINE, I HAD TO CALL TRANSTECH ON EACH AND EVERY TRANSACTION WHILE THE CUSTOMER WAS WAITING. TRANSTECH GAVE ME EVERY REASON IN THE BOOK FOR THIS PROBLEM. MY FAX MACHINE, REMOVED IT. ANSWERING MACHINE, REMOVED IT. THE PHONE LINE TO THE BUILDING. HAD THE PHONE COMPANY REPLACE THE PHONE LINE. THE PHONE LINE IS HIGH SPEED, THAT'S THE PROBLEM. REPLACED THE FILTER AND CHECK THE OLD ONE. STILL NO CHANGE. CHANGED OUT MY TERMINAL, THREE TIMES AND AN ADDITIONAL CHARGE TO ME EACH TIME.
NOW THREE WEEKS HAVE GONE BY SINCE I RECIEVED THEIR TERMINAL AND 5 WEEKS SINCE I SIGNED A CONTRACT. TRANSTECH TOLD ME I CAN NOT GET OUT OF THIS CONTRACT. I WAY THE ODDS OF ALL THE CUSTOMERS I HAVE LOST AND WILL LOOSE DUE TO THE CREDIT AND DEBIT CARDS CHARGES 2-5 TIMES PER SALE. WHEN I GO TO CANCELL THE CONTRACT I CALL TRANSTECH AND ASK FOR THEIR FAX NUMBER, DO YOU BELIEVE THE CANCELATION DEPARTMENT REPRESENTATIVE, (ARMETHIA, HER NAME) STATED TO CANCEL OR TALK TO A SUPERVISOR, I HAD TO PROVIDE THEM WITH MY SOCIAL SECURITY NUMBER, EIN NUMBER AND MY DATE OF BIRTH. I HAD ASKED 6 TIMES CLEARLY FOR A FAX NUMBER AND THEY WOULD NOT RESPOND WITH ONE. I HAVE FOUND THE FAX NUMBER ON THIS WEB SITE. SO, I FAXED MY CANCELATION NOTICE. I WILL DISPUTE ANY ADDITIONAL MONIES REMOVED FROM THE BUSINESS ACCOUNT BY TRANSTECH. TRANSTECH TOLD ME THAT WOULD ATTACH MY CREDIT REPORT. I WILL DISPUTE THIS AND IF AND WHEN THEY TRY TO SUE ME, THEY HAVE TO SEND REPRESENTATIVE TO THE SMALL VILLAGE I LIVE AND WORK IN. IF I AM WRONG PLEASE INFORM ME OTHERWISE. BUT I CAN NOT AFFORD LOOSING CUSTOMERS AT A RATE OF 20% DUE TO THEIR OVER BILLING AND UNDERHANDED PRACTISE.
newark valley, New York
This report was posted on Ripoff Report on 06/04/2009 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/TRANSTECH-MERCHANT-GROUP/FORT-WORTH-Texas-76102/TRANSTECH-MERCHANT-GROUP-non-delivery-of-goods-or-services-FORT-WORTH-Texas-458514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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