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Report: #410591

Complaint Review: TRAVELOCITY - Internet

  • Submitted:
  • Updated:
  • Reported By: Petaluma California
  • Author Confirmed What's this?
  • Why?
  • TRAVELOCITY WWW.TRAVELOCITY.COM Internet U.S.A.

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Using the Internet I purchased a round-trip airline ticket using a link in an ad sent to my email from Travelocity on 12/05/08.

In reading the information regarding fees I found that should it be necessary for me to change my flight to another one I would be charged $30. I felt this was a fair amount for their services.

My trip needed to be cancelled because the person I was going to visit would not be available. I telephoned Travelocity at their 888 travelocity number and asked for the ticket to be cancelled and a credit placed on my account. After much discussion the agent for Travelocity told me they would place a $250 credit on my account.

He then explained that when I go to use this credit I will be charged a fee of $180. The man and I discussed it over and over to be sure I understood what he was telling me. He confirmed what I understood that in order to use my $250 credit with Travelocity I would be charged a fee of $180.

I was horrified that a company would be permitted to do this to a person. Is this something the F.B.I. could assist me with? Is there another government agency who can help me at least get the use of my credit? The person I was speaking with had an accent and it was my assumption he was off shore working for this company. Now my concern is that because Travelocity is based in another country there is no recourse.

I am devestated by this and feel as thought I have been robbed. Is there any assistance available for me?

K m c ****
Petaluma, California
U.S.A.

This report was posted on Ripoff Report on 01/10/2009 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocity/internet/travelocity-suspect-fraud-in-booking-airline-travel-internet-410591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE EX-employee responds

Miscommunication

AUTHOR: Dave - (U.S.A.)

POSTED: Sunday, March 15, 2009

Dear KMC,
I am an ex- employee of travelocity and having worked with the company for quite some time i can easily understand that there is a severe miscommunication. As you posted that the fee for changing the rsvn was 30 usd ...which is very true .... bcoz tvly can only advertise the fee they are charging not the Supplier( viz airlines) .. any changes done to a confirmed flight rsvn incurs the following fees: change fee plus fare difference. Now in your case the 180 usd fee includes 30 for travelocity and 150 for the airline.

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#1 Consumer Suggestion

Welcome to the world of airline cancellation fees

AUTHOR: Stevied - (Afghanistan)

POSTED: Wednesday, February 18, 2009

Its not Travelocity, its the airline that is charging you upwards of $150 to reissue your cancelled ticket. Travelocity adds its $30 reissue fee. As airlines fall father behind, their fees keep going up.

Your beef is with the airline, not the travel agency, Travelocity.

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