- Report: #437085
Report - Rebuttal - Arbitrate
Complaint Review: TRAVELOCITY
TRAVELOCITY Overcharged-then dbl charge on credit card--won't rectify the problem--cutomer services is a joke--spent over 27 min on hold to no avail Nationwide
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We booked our weekend trip away through Travelocity -- when we rec'd our credit card statement we were charged by both Travelocity & the hotel we stayed at---
and the funny thing is---Travelocity's room rate was higher!
We have been trying to get a refund form either Travelocity or the hotel-- the hotel tells that they can't refund our money because Travelocity hasn't paid them---
a vicious circle to say the least---
upon calling Travelocity---they offered me a $25 discount on my next booking---ugghhh---do they honestly think I would book through them again!
Meanwhile we wait---
This report was posted on Ripoff Report on 03/24/2009 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/TRAVELOCITY/nationwide/TRAVELOCITY-Overcharged-then-dbl-charge-on-credit-card-wont-rectify-the-problem-cutomer-437085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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