• Report: #990790

Complaint Review: TRG Group

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  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: Magoo — United States of America
TRG Group
2047 Westport Center Dr Saint Louis, MO 63146-3564 Saint Louis, Missouri United States of America

TRG Group Victorinox, Wenger, SwissArmy LOW QUALITY zippers, bag lasts less than 2 yrs, RUDE customer service Saint Louis, Missouri

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External zipper on my Victorinox E-motion 4.0 22" Trek Pack Plus luggage broke and TRG Group/Swiss Army, along with its local luggage repair shop, claim that the broken zipper was due to normal wear and tear. I am very careful with my luggage products and the bag is still in its warranty period. However, TRG Group/Swiss army claims that the broken zipper isn't covered since it's a result of normal wear and tear.
If you're looking for a fragile, poorly built luggage/product, then the Victorinox E-motion 4.0 22" Trek Pack Plus may be for you. The outside zipper on the front of the bag is thin and fragile. Otherwise stick with a higher end luggage company which offers a reasonable warranty on their products, and who is willing to honor its warranty.
Rip off on customers by blaming poor quality/manufacture/design on the "normal wear and tear".

This report was posted on Ripoff Report on 01/03/2013 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRG-Group/Saint-Louis-Missouri-63143/TRG-Group-Victorinox-Wenger-SwissArmy-LOW-QUALITY-zippers-bag-lasts-less-than-2-yrs-RU-990790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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