• Report: #507940


  • Submitted: Mon, October 12, 2009
  • Updated: Mon, October 12, 2009

  • Reported By: Cindy — Salem Ohio USA
5251 Westheimer Houston, Texas United States of America

TRS RECOVERY SERVICES INC. Want my money BACK and NOW!!! Took money out of account unauthorized after they had posted a payment I sent in via money gram! Been given the royal run around. Phoned the state's Attorney General's of Houston, Texas *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

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Had a check bounce unknown until notice arrived in September, on the same day check went through. Sent in a money gram for $25.00 to pay for service charge. Received a letter requesting the service charge monies dated October 1st. Called the 1-800--835-3243 number to let them know of money gram. Money gram was posted on the 6th of October and they withdrew $25.00 from account without prior authorization on the 11th of October! I phoned the company on the 11th, according to Jojo the transaction involving my account was not posted. She gave me the refund department's number of 1-800-283-4567, someone will phone within 2 business days, office is opened Monday thru Friday from 8:30 till 4:40 yet a recording answers the phone, you are to leave your name, number and reference number found on your letter.

I phoned and report this company to our State's Attorney General Office on the 11th.

I called the (713) 567-0499 number this morning which is listed for the Corporate Office in Houston, TX. Again, I was sent to the same recording as I heard at the 1-800-835-3243 number. I spoke to Shelly, I asked Shelly where she was located...In the Philippines after her request for the routing number and my checking account number, which I refused to give. I asked her who owned this company and where do I find the information on them. She stated Telecheck is in charge of operations, their toll free number is: 1-800-366-2425 and they have a website too.

I am going to call the person this check situation occurred at and ask them why they're dealing with such a rip off company...I will no longer do business at HOME DEPOT! 

EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 10/12/2009 09:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/TRS-RECOVERY-SERVICES-INC/Houston-Texas-77056/TRS-RECOVERY-SERVICES-INC-Want-my-money-BACK-and-NOW-Took-money-out-of-account-unauth-507940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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