- Report: #1016404
Report - Rebuttal - Arbitrate
Complaint Review: TRX Software
TRX Software906 Dashiel Street Murfreesboro, Tennessee United States of America
TRX Software Doug Hughes Functioning software never delivered. Ridiculous cancellation policy for a product that was never delivered. Murfreesboro, Tennessee
*Consumer Comment: TRX Software Ripoff
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Karen Bills never returns an e-mail. Phone just rings and rings.
Totally ridiculous return and cancellation policy. Finally, one of their employess returned an e-mail. I have been instructed to file for a refund in accordance with the cancellation policy. Well, the CD was prepaid last summer and delivered early December. The return period was well over by the time I even realized the software didn't work. Even if it weren't over, there is a $150 non refundable portion of the purchase price. I guess they foresaw issues or at a mimmum anticiapted that a bunch of us suckers would be wanting a refund and so they wrote in all kinds of protections for themselves.
I contend the return policy does not apply as the buyers were never delivered the promised product. But it doesn't matter. This company is toast after this tax season. They probably won't even get through the tax season. There won't be any funds to get a refund from. What a joke.
I have already purchased another software and am filing returns. For that, I am relieved. I am way behind, but TRX won't hold me up any longer or ever again
I believer it is time for a classaction lawsuit, like others have said, naming Doug Hughes and Karen Bills and any other company executives personally and individually.
This report was posted on Ripoff Report on 02/18/2013 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRX-Software/Murfreesboro-Tennessee-/TRX-Software-Doug-Hughes-Functioning-software-never-delivered-Ridiculous-cancellation-pol-1016404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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