- Report: #873959
Report - Rebuttal - Arbitrate
Complaint Review: TRX Software
TRX Software906 Dashiel St Murfreesboro, Tennessee United States of America
TRX Software I agree Murfreesboro, Tennessee
*Consumer Comment: TRX S/W Huge disappointment
*Consumer Comment: You have NO IDEA how bad this S/W is
*Consumer Comment: Ripoff
*Consumer Comment: Ripoff
*REBUTTAL Owner of company: TRX SOFTWARE IS A WASTE OF TIME AND MONEY
*Consumer Comment: TRX SOFTWARE IS THE WORST EVER IN EVERY WAY
*Consumer Comment: TRX Alliance and Doug Hughes steal
*General Comment: TRX COMPLAINT IS UN FOUNDED
*Consumer Comment: Your info and documents are helping
First off, TRX from what I see is that they like to keep peoples money. They charge and outrageous shipping fee of $39.95 to ship a little CD in an envelope that shouldn't cost more then $5.00 to ship. And I know from this past tax season, A lot of customers paid to have the software shipped but never got that software, they had to DOWNLOAD it for free off their website.
They have a return police, But if you buy their software throughout the year, You won't get that software until December. if you are lucky. And if you don't like the software, You have three days to get a refund, well, You bough the software in March or whatever, and get the software in December, You are way past their 3 day policy. So therefor You won't get a refund. They are greedy people. I do know that they hire people during tax season from a temp employment agency. They pay like 10$ an hour for those temps. They get in over 30 temps or so during tax season. Most of the temps are not computer savvy. So the customers that call in asking for help won't get they help they need. Not all the temps are not bad. Some temps are good and knew what they were talking about when it comes to computers and the software. Oh on another note, They DO NOT train the temps well on how to fix the software problems.
I know also that TRX has send thousands of $$$ the past three months of the 2012 year over to Doug@trxalliance.com email address. Screenshots have been posted to show how much they have sent from one account to another.. They have the money to send to those that they have stiffed.
This report was posted on Ripoff Report on 04/25/2012 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRX-Software/Murfreesboro-Tennessee-37129/TRX-Software-I-agree-Murfreesboro-Tennessee-873959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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