• Report: #1061719

Complaint Review: TRX

  • Submitted: Mon, June 24, 2013
  • Updated: Mon, June 24, 2013

  • Reported By: SSchul — Macomb Township Michigan
906 Dashiel Street Murfreesboro, Tennessee USA
  • Phone: +1 855 880 1040 Ext. 3504
  • Web:
  • Category: Software

TRX or Over the Top Technologies Delivered Defective Product Murfreesboro Tennessee

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On Jan 30th, the first day my tax software was supposed to go live with IRS, only 4 of 50 states were available and many of the forms, although available by IRS, were not by the program.  Requests for support and assistance went unanswered, as did (eventually) requests for a refund.  I could no longer wait for a functioning program as I had clients waiting to make appointments.  I filed a complaint with the TN Department of Consumer Affairs.  They negotiated a settlement with the company of a full refund of my purchase price which I and the company agreed to.  However, that was the last that I or the TN Department of Consumer Affairs heard from the company.  TN finally had to close my complaint  with a "Company failed to respond" note.  I have once again emailed to ask for them to honor the settlement and am not optomistic about a response. 

This report was posted on Ripoff Report on 06/24/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRX/Murfreesboro-Tennessee/TRX-or-Over-the-Top-Technologies-Delivered-Defective-Product-Murfreesboro-Tennessee-1061719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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