- Report: #1061719
Report - Rebuttal - Arbitrate
Complaint Review: TRX
TRX906 Dashiel Street Murfreesboro, Tennessee USA
TRX or Over the Top Technologies Delivered Defective Product Murfreesboro Tennessee
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On Jan 30th, the first day my tax software was supposed to go live with IRS, only 4 of 50 states were available and many of the forms, although available by IRS, were not by the program. Requests for support and assistance went unanswered, as did (eventually) requests for a refund. I could no longer wait for a functioning program as I had clients waiting to make appointments. I filed a complaint with the TN Department of Consumer Affairs. They negotiated a settlement with the company of a full refund of my purchase price which I and the company agreed to. However, that was the last that I or the TN Department of Consumer Affairs heard from the company. TN finally had to close my complaint with a "Company failed to respond" note. I have once again emailed to ask for them to honor the settlement and am not optomistic about a response.
This report was posted on Ripoff Report on 06/24/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRX/Murfreesboro-Tennessee/TRX-or-Over-the-Top-Technologies-Delivered-Defective-Product-Murfreesboro-Tennessee-1061719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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