• Report: #1007013

Complaint Review: TRX

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: Itsverne — Philadelphia Pennsylvania United States of America
Internet United States of America

TRX Tax Exact Sold a horrible product and will not respond to email request for a refund , Internet

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While the price of TaxExact is attractive, the product itself is laughable. I installed the software and had problems adding tax forms so I deleted it and reinstalled. While completing a tax return I noticed blatant calculation and mapping errors. Even the fixes/updates didn't fix the problems and ended up causing more problems. I called customer service 4 times and had none of my issues resolved. Even the customer service phones were cracking causing the representatives and myself to have to constantly repeat information. I was instructed to email the owner which we did three times and never received a response. I just called and instead of receiving a typical automated service announcement, the recording just kept repeating Tax Exact. I entered "1" for customer service and waited for an extensive amount of time and no one answered. I wouldnt be surprised if they are out of business.

This report was posted on Ripoff Report on 01/31/2013 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/TRX/internet/TRX-Tax-Exact-Sold-a-horrible-product-and-will-not-respond-to-email-request-for-a-refund--1007013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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