• Report: #998353

Complaint Review: TSC SHOPS

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  • Submitted: Thu, January 17, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: HANS — Massachusetts United States of America
Walnut, California United States of America

TSC SHOPS TSC Shops won't give refund or respond to emails or phone calls Walnut, California

*REBUTTAL Owner of company: Regarding This Order

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We purchased a Queen Anne Telescope from TSC Shops (made by Authentic Models) on 11-30-12, for $129.22, via Paypal. The telescope didn't open up all the way and was defective. We asked TSC Shops for a refund and return instructions. TSC sent us a return shipping label that had us return the telescope to the distributor, Authentic Models. Tracking shows that A.M. received the telescope, and a phone call to Authentic Models likewise confirmed that it was received. Allison, at Authentic Models, also told me that her company reimbursed TSC Shops for the defective telescope.

We never got our refund. I called or emailed Janel Foisey and Tony Cheng at TSC Shops several times, and never got a reply. Even when calling during business hours, I only get a machine. We then opened a claim with Paypal and were told that the claim won't be honored, because the item was returned to a distributor, no to TSC Shops, which is against Paypal policy!

TSC Shops either screwed the return up, or intentionally had us return the telescope to Authentic Models, knowing that TSC could evade the refund and not get repercussions from Paypal for not having made it. And if there WAS a legitimate reason for TSC not having given us our refund in the past month, TSC couldn't bother to respond to emails or phone messages to explain.

BAD customer service, and DECEPTIVE or PATHETIC business practices all around. We've filed complaints with the Walnut, CA Chamber of Commerce and with the BBB.

This report was posted on Ripoff Report on 01/17/2013 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/TSC-SHOPS/Walnut-California-/TSC-SHOPS-TSC-Shops-wont-give-refund-or-respond-to-emails-or-phone-calls-Walnut-Califor-998353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Regarding This Order

AUTHOR: TSCShops.com - (United States of America)

Dear Customer,

We are very sorry about any inconvenience this may have caused.  I've reviewed the order and see that although your transaction was denied by Paypal, we had credited you.

We sincerely apologize for any inconvenience this may have caused,

We value you as our customer,


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