- Report: #998353
Report - Rebuttal - Arbitrate
Complaint Review: TSC SHOPS
TSC SHOPSWalnut, California United States of America
TSC SHOPS TSC Shops won't give refund or respond to emails or phone calls Walnut, California
*REBUTTAL Owner of company: Regarding This Order
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We never got our refund. I called or emailed Janel Foisey and Tony Cheng at TSC Shops several times, and never got a reply. Even when calling during business hours, I only get a machine. We then opened a claim with Paypal and were told that the claim won't be honored, because the item was returned to a distributor, no to TSC Shops, which is against Paypal policy!
TSC Shops either screwed the return up, or intentionally had us return the telescope to Authentic Models, knowing that TSC could evade the refund and not get repercussions from Paypal for not having made it. And if there WAS a legitimate reason for TSC not having given us our refund in the past month, TSC couldn't bother to respond to emails or phone messages to explain.
BAD customer service, and DECEPTIVE or PATHETIC business practices all around. We've filed complaints with the Walnut, CA Chamber of Commerce and with the BBB.
This report was posted on Ripoff Report on 01/17/2013 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/TSC-SHOPS/Walnut-California-/TSC-SHOPS-TSC-Shops-wont-give-refund-or-respond-to-emails-or-phone-calls-Walnut-Califor-998353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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