- Report: #1020509
Report - Rebuttal - Arbitrate
Complaint Review: TSP Travel 877-283-5585
TSP Travel 877-283-5585unable to verify true address Internet United States of America
TSP Travel 877-283-5585 Travelscape Charged for cancelled reservation, Internet
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I called repeatedly, each time talking to different person. They said they were a third party travel service to Expedia, they had no record of my transaction, and to call Expedia which I did. Expedia said they could not help and sent me back to TSP. Eventually, one honest agent at TSP gave me a record of the charge for a hotel I reserved then immediately cancelled the same day because I found a better deal. They had no record of my cancellation. I was able to demonstrate I never stayed at the hotel but despite that, they ultimately refused to cancel the charge.
Obviously I will watch my charges much closer. But, what is disturbing is that no less than 4 of their agents denied records of a transaction and in the face of proof that I never stayed at the hotel, they denied me a refund. My take home message: search for hotel availability using whatever travel service you want BUT ONLY book directly with the hotel, not a online travel service like Expedia. The hotel only charges you if you stay there or if you fail to cancel according to their policy.
TSP is a complete scam, poor customer service (except the one honest agent), and nothing but trouble. be forewarned!
This report was posted on Ripoff Report on 02/26/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/TSP-Travel-877-283-5585/internet/TSP-Travel-877-283-5585-Travelscape-Charged-for-cancelled-reservation-Internet-1020509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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