• Report: #715654

Complaint Review: TSYS Merchant Solutions

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  • Submitted: Fri, April 08, 2011
  • Updated: Thu, April 14, 2011

  • Reported By: FNMS sux — Baton Rouge Louisiana United States of America
TSYS Merchant Solutions
Omaha, Nebraska United States of America

TSYS Merchant Solutions First National Merchant Solutions First National Merchant Solutions is now TSYS Merchant solutions. Scam company Omaha , Nebraska

*Consumer Comment: Your signature denotes your agreement

*Consumer Comment: "They told me that they had over 300 complaints about First National Merchant Solutions"

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First National Merchant Solutions is now TSYS Merchant Solutions. This company is a rip off !!! Unlike many of the unfortunate posts on here I was able to beat them with their scam of trying to get the $250 cancelation fee. In my case I had been with them for over 6 years and wanted to switch to a company with better rates. They gave me the same old tired bs that they tell anyone who wants to cancel their crappy service. Things like you owe $250 because you agreed to it (which I did not) and you arent cancelling in that 1 month per year blah blah.

I asked them not to charge my card any more but in the meantime I went to my bank and put a stop payment for the $250 and also revoked any future rights that they had to my bank account. They for sure tried to draft the $250 but my bank blocked them. I then wrote their con artist president who gave me a bunch of jibberish reasons hiding behind codes and contractese that I did not find in my paperwork. I told them I wanted proof of me agreeing to the $250 and in the mean time I contacted the BBB (Better Business Bureau) in Omaha. BTW their contact info is:
BBB Headquarters

11811 P Street
Omaha, NE 68137
Phone: 402-391-7612
Fax: 402-391-7535
info@bbbnebraska.org

They told me that they had over 300 complaints about First National Merchant Solutions (Now called TSYS Merchant Solutions). They sent my complaint to the Comptroller of the Currency (part of the federal government). The CotC did not open up an investigation. In the mean time the First National Merchant con artists sent me a copy of a contract with my signature and the $250 on it but the date on the contract was 2006. I signed up with them in 2004!!! They stuffed the envelope with bogus information mixed with my signature trying to get me to pay. They also started harassing my snail mail saying that they were going to turn me into collections.

I sent the false contract to the BBB and they again submitted it to the CotC. This time the CotC opened an investigation and the threat mails stopped. This was 6 months ago. I had also told the CotC of the number of complaints against this 'company'. They do not realize how bad they make themselves look and the money that they actually miss out on as more and more people hear of their dishonest and corrupt tactics. Stay away from TSYS Merchant Solutions!! Hope this helps someone out there.

This report was posted on Ripoff Report on 04/08/2011 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/TSYS-Merchant-Solutions/Omaha-Nebraska-/TSYS-Merchant-Solutions-First-National-Merchant-Solutions-First-National-Merchant-Solution-715654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Your signature denotes your agreement

AUTHOR: DoubtIt - (United States of America)

"They gave me the same old tired bs . . . like you owe $250 because you agreed
to it (which I did not) and you arent cancelling in that 1 month per year blah blah."

- You signed the contract.  Your signature legally denotes your agreement to its terms.
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#2 Consumer Comment

"They told me that they had over 300 complaints about First National Merchant Solutions"

AUTHOR: Zizz - (USA)

"They told me that they had over 300 complaints about First National Merchant Solutions (Now called TSYS Merchant Solutions)".  BBB shows only eight.

From BBB of Nebraska web site (http://www.bbb.org/nebraska/business-reviews/credit-card-processing-service/tsys-merchants-solutions-in-omaha-ne-300053698):


BBB Rating for TSYS Merchants Solutions
Based on BBB files, TSYS Merchants Solutions has a BBB Rating of A- on a scale from A+ to F.

Reasons for this rating include:

8 complaints filed against business

BBB processed a total of 8 complaints about TSYS Merchants Solutions in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 8 were closed in the last year.


Contract Issues 

Resolved 
 
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Administratively Closed 
 
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Billing or Collection Issues 
 
Resolved 

2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Sales Practice Issues 
 
Resolved 

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Service Issues 
 
Resolved 

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Customer Service Issues 
 
Administratively Closed 
 
1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.

Business Contact and Profile for TSYS Merchants Solutions

Name:
TSYS Merchants Solutions

Phone:
(800) 228-2443

Address:
1620 Dodge St Stop 3231



Omaha, NE 68197-3231

Website:
www.firstnationalmerchants.com

Original Business Start Date:
January 1953


Type of Business:
Risk Management

BBB Accreditation:
TSYS Merchants Solutions is a BBB Accredited business.
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