- Report: #609053
Report - Rebuttal - Arbitrate
Complaint Review: TShirtsville
TShirtsvilleInternet United States of America
TShirtsville Order was delayed for 3 full months, I changed my order, then they sent the wrong size and have not yet refunded Internet
*Author of original report: After a lot of trouble, everything finally ends well.
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By the first week of May, I asked if I could change my order to a different shirt and receive a refund for the price difference. They sent this partial refund fairly quickly and a few days later sent an email stating that they had sent my shirt. About two weeks later, almost THREE MONTHS to the day since I placed my original order, I finally received the shirt - only to discover that they had sent one that was two sizes larger than what I had asked for.
I emailed them and told them I'd like to return it, and that I would like a full refund plus 3 extra for the return postage, since it was their fault I had to make the return and I shouldn't have to pay for their mistakes. They did not respond for a few days, so I re-sent the message. Today I received an email giving a return address, plus the message "Please can you enclose a brief note explaining stating what you have written below, and please make sure you include the order number. Best regards, Jim." After reading other reports of people returning shirts to this company and never receiving their refund, I sent them an email stating that I would not return it until I was refunded in full and sent the extra postage money. We'll see what happens. I guess if worst comes to worst, I can always try to resell the shirt on eBay...
If you don't want a major hassle, don't order from this company!
This report was posted on Ripoff Report on 06/01/2010 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/TShirtsville/internet/TShirtsville-Order-was-delayed-for-3-full-months-I-changed-my-order-then-they-sent-the-609053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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