• Report: #922374

Complaint Review: TUFFY AUTO SERVICE CENTER

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  • Submitted: Sat, August 04, 2012
  • Updated: Wed, August 08, 2012

  • Reported By: ED — ft wayne Indiana United States of America
TUFFY AUTO SERVICE CENTER
6202 PLANTATION LANE fort wayne, Indiana United States of America

TUFFY AUTO SERVICE CENTER WILLIE RAMOS, SHOP MANAGER TIM HORRIBLE MECHANNICS!!!! fort wayne, Indiana

*Author of original report: talked to willie the owner in person

*Author of original report: rebud against tuffy

*REBUTTAL Owner of company: owner

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I took my vehicle to tuffy for a simple oil change. We have taken our cars there in the past and one of my cars was up for an oil change so i took it back to tuffy. No one has touched this car since the last oil change. Tuffy did it. They get my car in the shop and tell me it needs a new oil fill cap. That is the cap you take off to put oil into the engine. I told them that they are the last ones to touch the car because they changed the oil last time and it is a newer car, (2007) model. I t i told them im not paying for it and the shop manager Tim says that dont mean we broke it. I got a little heated. I know its a simple cheap fix but its the principal of good business.............STAY AWAY PEOPLE!!!! The shop owner Willie Ramos is known for being a very shady person. 



This report was posted on Ripoff Report on 08/04/2012 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/TUFFY-AUTO-SERVICE-CENTER/fort-wayne-Indiana-46815/TUFFY-AUTO-SERVICE-CENTER-WILLIE-RAMOS-SHOP-MANAGER-TIM-HORRIBLE-MECHANNICS-fort-wayn-922374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

talked to willie the owner in person

AUTHOR: ED L - (United States of America)

Willie the owner of tuffy reached out to me over the phone and tried to make things right. i will take that into consideration and say that was great of him to do. Tim the shop manager on the other hand is still useless in my eyes. Thank you Willie for the call.
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#2 Author of original report

rebud against tuffy

AUTHOR: ED L - (United States of America)

Face it, you guys broke the cap. You didnt own up to it and im gonna make it a personal quest to make sure i send noone to this shop. You lost all of our business over a $5 part. The way yur smart a@s tim said that dkesnt mean we broke it made me mad.
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#3 REBUTTAL Owner of company

owner

AUTHOR: Tuffy Auto Service - Plantation lan - (United States of America)

I would like to respond to Mr Ed Lucketts statement.
When we serviced his vehicle - 2007  Hyundai Sonata for and oil change,  the technician notes that the oil fill cap was turning freely when he was loosening it up. The oil fill cap is a part that is loosened up by hand. If you turn it to the right , it will loosen up and if you turn it counterclockwise it will tighten up.
It also makes a ratcheting sound when it is tight enough.
When we were loosening up the oil fill cap, the technician  noticed that the oil fill cap was just turning and not loosening  up. Mr. Luckett was in the shop and so we showed it to him  and told him that the cap is showing signs of wear because it is turning freely when you loosen it up.
Tim  Strobel, the store manager told him we could still get the cap off  by pushing it up while we were turning. That is what we did . We finished the oil change and told Mr. Luckett that we can get him a new oil fill cap for $8.00.  He declined .
On 7/29/12, Mr. Luckett called Tim the store manager and said he was able to get the oil fill cap for $5.00 and said he will never come back and hung up.
I certainly understand his frustration over this.  It is very unfortunate for us to loose a customer like Ed. We could have done something about this if the communication lines were opened. We have been in business since 1988 and we are proud of how we serve our customers. If there was something shady about my character, I wouldn't be in business for that long.
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