• Report: #327523

Complaint Review: TURBOTAX - SBBT

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  • Submitted: Sun, April 20, 2008
  • Updated: Wed, February 25, 2009

  • Reported By:toledo Ohio
TURBOTAX - SBBT
TURBOTAX AND SBBT , California U.S.A.

TURBOTAX - SBBT SCAM Turbotax and SBBT working together in a scam. They cleverly hide the extra $30 fee to efile. Then SBBT will send you what appears to be a check in the mail, but its not a check at all- its a loan with an outrageous interest rate. DO NOT USE TURBOTAX AT ALL. DO NOT USE THE OPTION TO DEDUCT MONEY FROM YOUR REFUND TO PAY FOR EFILING, DO NOT CASH LOAN CHECK FROM SBBT UNTIL YOU ARE SURE IT IS COVERED California

*Consumer Comment: Dear MR VP you all should reall be ashamed of this company you do business with

*UPDATE Employee: In response to Orangehead

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Turbotax and SBBT working together in a scam. They cleverly hide the extra $30 fee to efile. Then SBBT will send you what appears to be a check in the mail, but its not a check at all- its a loan with an outrageous interest rate. DO NOT USE TURBOTAX AT ALL. DO NOT USE THE OPTION TO DEDUCT MONEY FROM YOUR REFUND TO PAY FOR EFILING, DO NOT CASH LOAN CHECK FROM SBBT UNTIL YOU ARE SURE IT IS COVERED

Orangehead99
toledo, Ohio
U.S.A.


This report was posted on Ripoff Report on 04/20/2008 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/TURBOTAX-SBBT/California/TURBOTAX-SBBT-SCAM-Turbotax-and-SBBT-working-together-in-a-scam-They-cleverly-hide-the-327523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Dear MR VP you all should reall be ashamed of this company you do business with

AUTHOR: Brpr - (U.S.A.)

Sir I won't disagree with the disclosures but the SBBT has the most uninformed individuals working for them and they are rude un helpful and all people want are the tax refunds in a timely manner. 4-6 weeks is not why people efile it defeats the integrity of why we efile.
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#2 UPDATE Employee

In response to Orangehead

AUTHOR: Bob Meighan - (U.S.A.)

I'm surprised you thought the SBBT processing fee was not clearly disclosed. The TurboTax interview presents the details and the charge within at least 4 separate screens with affirmative consent required. Plus, we ask you to print the agreement. Oh well, we'll consider adding more screens. We also state that the use of SBBT to pay your TurboTax fees is optional.

By the way, the SBBT payment option is not a loan. Again, it is NOT a loan and they don't charge interest on the refund processing. I'm not sure where you're getting this information, but it is absolutely incorrect.

I hope this information helps.

Bob Meighan
VP, TurboTax
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