- Report: #367191
Report - Rebuttal - Arbitrate
Complaint Review: TVsDepot (aka) FotoConnection
TVsDepot (aka) FotoConnectionwww.tvsdepot.com (aka) www.fotoconnection.com Brooklyn, New York U.S.A.
TVsDepot AKA FotoConnectionTVsDepot (aka) FotoConnection TvsDepot/ FotoConnection Bait and Switch, Should Have Listen But I Didn't, Steer Clear Brooklyn New York
In the first call they wanted me to purchase batteries. The unit was supposed to come with rechargeable batteries, why would I want to buy more? Why did this accessory deserve a special phone call?
The second attempt was for a warranty. The caller made it seem as if a warranty would not be included unless I paid extra even though the manufacturer warranties the product for a year. During this call the guy said, I need you to confirm you don't want a warranty or a battery and I replied I want the battery and warranty that come with the product as listed on your website.
Finally after two unsuccessful attempts to bleed more money out of me, they called again to let me know the model I purchased was an overseas model' and not available for 4 to 6 weeks but I could order the US model' for an additional $50. Even if that price kept them competitive (which it didn't) I would have canceled the item on principle. Why wasn't it labeled such on the site, why wouldn't they say something in the first (2) two calls, why can you not find two different products (US and overseas) on their site?
This is the only time I've ever filed this kind of negative criticism, but these guys are a real piece of work. Steer very clear.
This report was posted on Ripoff Report on 08/26/2008 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/TVsDepot-aka-FotoConnection/Brooklyn-New-York/TVsDepot-AKA-FotoConnectionTVsDepot-aka-FotoConnection-TvsDepot-FotoConnection-Bait-and-367191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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