- Report: #806998
Report - Rebuttal - Arbitrate
Complaint Review: TWC NY/NJ
TWC NY/NJ41-61 Kissena Blvd Flushing, New York United States of America
TWC NY/NJ Time Warner Cable Consumer Giants Swindle Customers and whose Actions could have caused a Massacre in Flushing, New York
*Consumer Comment: Comments
*Author of original report: Twc - Rebuttal
*Consumer Comment: What?
*Author of original report: Twc - Rebuttal
*Consumer Comment: Where is the truth in your report?
*General Comment: Request for information
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TWC is relentlessly careless and their inconspicuous decision could have caused a tragedy in my home or possible massacre. We had a very hard time explaining to my cousin what had happened and he felt that we deliberately cancelled his services. I had to conduct my conversations on speaker phone several times so that he could be convinced of what TWC had done. We have had three accounts with TWC and all have undergone the same disaster of unexplained charges. For instance, prior to my cousin moving into the apartment in 2011 there were numerous charges of adult movies in 2007 and 2009 that appeared on my monthly bills and these were unexplained because I was caring for my mother for several months out of the year. I had addressed the issue several times with TWC and they refused to credit my account.
The scrupulous methods used in monthly charges would be unnoticeable to those who would not think to review their bill and compare bills. However, I have requested copies of bills from 2007 and the first and several other statements do not appear. I clearly remember being billed twice in one month and TWC refused to fix the issue. They begin with a bill that states I owe a previous balance of $402.00 plus current charges, which proves that TWC's billing method is confusing and misleading. A customer can pay as much as necessary and the amount is never diminished. According to TWC my husband had incurred $3,503.85 for one year.
In February, there were three statements produced concurrently. The billing period does not follow a month to month basis and I was informed that we were not charged for equipment via phone; however, the billing statements clearly posted the charges. Let us think systematically, if TWC charged a dollar more than the last bill and continued to do so gradually, then we must figure that TWC has at least a million customers and a dollar a customer would be a million dollars. This is the greatest scam of all times. I closely scrutinized my February thru April bill and found that the additional HDTV service was $2.99 and later increased by .50 cents to $3.49. There were other fluctuating price changes as well. When you accumulate cents it becomes dollars and dollars accumulate to larger amounts of money when you calculate in mass numbers and totals.
TWC's methods of pricing and charges clearly defines why customers are cancelling services. Nonetheless, the early termination fee is against federal laws and binds the customers to poor and inoperable services that are high priced. This company lies to customers at sign-up offering all sorts of catchy promotions and deliberately fail to inform customers of the fine print of the promotions. Returning back to my cousins' account, he was told that he owed only $50.00 or so after cancelling services and disputing the charge of $140.21 dollars. In a recent bill sent to our home the previous balance reflects $78.22. Now, I have confirmed more than 4 times that it was actually a little more than fifty, but less than sixty. This clearly indicates the inconsistency and their ability to modify a customers bill to their discretion. TWC has become a consumer giant through swindling customers and overcharges.
I am seeking to expose TWC and to file suit against this company for the details listed above. I think it is time that customers fight back and demand MORE...really. These companies advertise falsely and promise customers the best possible service when TWC reps lack professionalism when servicing customers. I welcome legal counsels to contact me as soon as possible.
This report was posted on Ripoff Report on 12/08/2011 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/TWC-NYNJ/Flushing-New-York-11355/TWC-NYNJ-Time-Warner-Cable-Consumer-Giants-Swindle-Customers-and-whose-Actions-could-have-806998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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