- Report: #291558
Report - Rebuttal - Arbitrate
Complaint Review: TWX Magazine / FastCompany Magazine And PC World
TWX Magazine / FastCompany Magazine And PC World7 World Trade Center New York, New York U.S.A.
TWX Magazine / FastCompany Magazine And PC World Cancelled Subscription Still Charged to My Debit Card New York New York
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I called my bank immediately and they could not file a dispute on the charge because it was still pending but advised that I could contact the source now. The number the bank had was 800-773-3142. I called this number and it is an automated agent only system.
After jumping through many automated hoops, I canceled the charge - which was for Fast Company - and received a confirmation number of the charge refund. I then went through some more hoops to find that PC World was still showing active. I canceled it as well but I guess because there is no charge involved I did not get any confirmation of its cancellation.
Aside from the frustration of cancelling twice and not having a live agent available, I found it the prompted options that the automated assistant very concerning. The wording seemed designed to confuse the hearer and trick you into renewing your subscription. Such as "Do you want me to cancel your subscription immediately and then continue to receive issues..." with a disclosure at the very end that you would be charged again or in 3 months etc.
This report was posted on Ripoff Report on 12/14/2007 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/TWX-Magazine-FastCompany-Magazine-And-PC-World/New-York-New-York-10007-2195/TWX-Magazine-FastCompany-Magazine-And-PC-World-Cancelled-Subscription-Still-Charged-to-M-291558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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