I check my bank account on a regular basis. This morning I noticed a charge in my pending transactions for $22.00 taken out by TWX Magazine O. I had no idea who this is or what it is or how they even got my account number.
I called my bank and they gave me their phone number (800) 607-9869. The bank told me to call them and have them fax over on letter head for the request to be cancelled since it would be on reserve (pending) until 6/26/08.
I called the number listed above and found that it all voice automated and we all know how annoying they are. I think it frustrates you more than what you already are and confirms that you have been literally screwed, because there is nothing you can do!
So I googled TWX Magazine and stumbled across 56 complaints against this consumer. I was happy to find that someone had information as to how to get a live person regarding my inquiry. He told me or to whoever reads his post that if you keep hitting the # on your phone after many tries it will eventually put you in touch with a LIVE human being.
After you get a live human being unfortunately they are not very helpful. They can't even tell you who gave them my account information or what magazine I supposedly ordred. All they could tell me was the month and the year I supposedly placed my order for this magazine.
So I did tell them what my bank told me to ask them about them faxing over a request to cancel the payment on letter head with my full card number, the amount and a signature from their company since it is still pending my account til 6/26. The person on the phone told me that they do NOT have letterheads nor the capacity to fax something.
My automatic response, was well what kind of business doesn't have letter head nor a fax machine? They took offense and told me that they do not have to have a letter head or a fax to do their business. Then I snapped back that they just withdraw money from people's account without there permission.
They then told me that my account was cancelled and that I should see the credit back to my account within 72-96 hours after cancellation.
Everytime anyone ever calls me about magazines I just tell them straight off that I am not interested and hang up. I recently bought something off an infomercial and that is the only way that they could have gotten my information. Even when a second party asks me about something in addition to my original order I always cancel for THIS reason alone. But some how they got my information anyways...so what do you do?
It seems that no matter what you do to protect yourselves from people and companies like this you still get screwed in the end!
Thanks for listening to me vent!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.