• Report: #380325

Complaint Review: TWX Magazine / Synapse Group, Inc

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  • Submitted: Sat, October 11, 2008
  • Updated: Sat, October 11, 2008

  • Reported By:Metairie Louisiana
TWX Magazine / Synapse Group, Inc
synapsegroupinc.com/ Internet U.S.A.

TWX Magazine Subscription Rip-off / Synapse Group, Inc Manages Unauthorized automatic bank charge for magazine subscription renewal Staford, Connecticut Internet

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SOLUTION for those who have been caught in the TWX Magazine Subscription Rip-Off:

Like many others, I had a unauthorized charge show up on my bank statement for renewal of a "free" TWX magazine subscription. I was irrate and took action. It was actually easy to get it removed. Here's how:

Call this toll-free number for the Synapse Group which is a third party that manages TWX magazine subscriptions. 1-877-294-1093 (Thanks to another report on this website!)

A real person answered immediately. He asked for basic name/address (no SS or credit card info) and found my "account". I simply asked the service rep exactly what was listed. He told me I had one magazine subscription and named the mag. I told him to cancel it immediately. After making several offers to continue the magazine at discount rates and free issues (which I declined), he cancelled it and said I would receive a full refund in 7-10 days.
He was very pleasant, not pushy. I hope it actually worked!

GOOD LUCK!

Bryan
Metairie, Louisiana
U.S.A.

This report was posted on Ripoff Report on 10/11/2008 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/TWX-Magazine-Synapse-Group-Inc/internet/TWX-Magazine-Subscription-Rip-off-Synapse-Group-Inc-Manages-Unauthorized-automatic-bank-380325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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