- Report: #380325
Report - Rebuttal - Arbitrate
Complaint Review: TWX Magazine / Synapse Group, Inc
TWX Magazine / Synapse Group, Incsynapsegroupinc.com/ Internet U.S.A.
TWX Magazine Subscription Rip-off / Synapse Group, Inc Manages Unauthorized automatic bank charge for magazine subscription renewal Staford, Connecticut Internet
Like many others, I had a unauthorized charge show up on my bank statement for renewal of a "free" TWX magazine subscription. I was irrate and took action. It was actually easy to get it removed. Here's how:
Call this toll-free number for the Synapse Group which is a third party that manages TWX magazine subscriptions. 1-877-294-1093 (Thanks to another report on this website!)
A real person answered immediately. He asked for basic name/address (no SS or credit card info) and found my "account". I simply asked the service rep exactly what was listed. He told me I had one magazine subscription and named the mag. I told him to cancel it immediately. After making several offers to continue the magazine at discount rates and free issues (which I declined), he cancelled it and said I would receive a full refund in 7-10 days.
He was very pleasant, not pushy. I hope it actually worked!
This report was posted on Ripoff Report on 10/11/2008 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/TWX-Magazine-Synapse-Group-Inc/internet/TWX-Magazine-Subscription-Rip-off-Synapse-Group-Inc-Manages-Unauthorized-automatic-bank-380325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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