• Report: #296050

Complaint Review: TWX NSS Magazine Subscriptions

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  • Submitted: Tue, January 01, 2008
  • Updated: Tue, January 01, 2008

  • Reported By:Marietta Georgia
TWX NSS Magazine Subscriptions
https://www.magcustomerservice.com/wss/jsp/order/help_subid_samples.jsp - 3k - Internet U.S.A.

TWX NSS Surprise Debit from our checking account on Cristmas Eve! Internet

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It's Chistmas Eve morning and we were getting ready for Santa so my wife went out for some last minute shopping. I knew (thought) we had X dollars in our bank account. I checked the balance a little later and learned that we had zero dollars! I saw where $45.90 in two withdrawls had been taken out that day 12/24/07 by TWX magazine. No bill, no heads up, nothing! I called TWX and through the non-human phone tree got the charges reveresed. But not before making a mad dash to the bank and making a deposit. If I hadn't checked the balance we could have incurred ISF charges of $99. Add that to TWX's "great deal" and its NOT a great deal.

I later spoke with a human at TWX and was told that one year ago I was informed that the subscriptions (Readers Digest and Car and Driver) would renew and that I should have remembered that and planned for the deduction. I asked the lady if she remembers everything she did or committed to one year ago..silence. Finally she said yes, "I would remember that I had to pay a bill." She's in the wrong line of work, she should be a CPA who would never forget an accounts payable.

I will never subscribe to either magazine so long as they are associated with this outfit.

Duke
Marietta, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/01/2008 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/TWX-NSS-Magazine-Subscriptions/internet/TWX-NSS-Surprise-Debit-from-our-checking-account-on-Cristmas-Eve-Internet-296050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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