- Report: #1162099
Report - Rebuttal - Arbitrate
Complaint Review: TWX
Synapse Group dba Magazine Customer Service Magazine Subscription Scam Stamford, CT Internet
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I came across a site and was entitled to a free subscription to up to 4 magazines. I paid the required shipping and handling charges and began receiving my subscriptions without any issues. Approximately 4 weeks later I am checking my bank account and see that I am being charged $117 for the People subscription even though the free deliveries were not completed. On July 4th, I call them and explain that I have not requested or authorized full subsciption to any of the free magazines I am receiving. Immediately cancelled the entire bundle and requested a refund. I was informed that my request was accepted and that since the charge was only pending, it would simply fall off as not processed.
4 days later, I check again and no refund so I call back and I'm informed that the termination request was processed and that it could take up to 72 hours to credit back to me. I called 5 days later because I still hadn't received my refund to request to speak to a manager or someone in charge of processing the refund. No one is available for that so they took my daytime number. Needless to say - it has been almost 2 weeks, they have run out of excuses and I still don't have my refund.
This report was posted on Ripoff Report on 07/15/2014 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/TWX/internet/Synapse-Group-dba-Magazine-Customer-Service-Magazine-Subscription-Scam-Stamford-CT-Inter-1162099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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