• Report: #869035

Complaint Review: Tabatha's Duct Tape Creations and More

  • Submitted: Sun, April 15, 2012
  • Updated: Mon, April 16, 2012

  • Reported By: Robert — Hawaii United States of America
Tabatha's Duct Tape Creations and More
Internet United States of America

Tabatha's Duct Tape Creations and More poor service rude scam Internet, Internet

*Author of original report: Update

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On February 27th I won a contest sponsored by Tabathas-Duct-Tape-Creations-and-More and contacted the vendor via Facebook and email.

The following is what has transpired in my effort to collect the prize. This is the 1st email/response

Re: Robert Hogan was our winnerHide DetailsFROM:Tabatha HeavnerTO:b tarMessage flaggedThursday, March 1, 2012 4:28 PMhey honey, i found the contact tab and found your message, not all of them come to my email for some reason. I do need color info, and are they for an adult because honestly I have a 7 year old who fits in the same size as I do. As for colors I have the following to choose from:Black, baby pink, pale yellow, teal, gray, burgundy, red, bright yellow, bright blue, dark blue, neon green, dark green, pale green, and gold right now (i'm fairly new to crocheting so my stock is small sorry) if i would get more orders i'd increase my stock of colors. and i promise i will get these done and out as soon as i possibly can!

From: b tar <(((REDACTED))) @yahoo.com>
To: "tabatha.heavner@ymail.com" <tabatha.heavner@ymail.com> 
Sent: Thursday, March 1, 2012 1:56 PM
Subject: Robert Hogan was our winner

I commented on FB and used the contact form there but have not heard back
Mahalo


2nd email/response:

Re: Robert Hogan was our winnerHide DetailsFROM:Tabatha HeavnerTO:b tarMessage flaggedFriday, March 2, 2012 8:09 AMI just don't want you guys to think that I'm not trying to get your stuff out to you in a timely manner but with all the doctor appointments I've got to attend because of the issues I'm working around them, though I believe I will take my yarn and hook next time I go so I can work on them while I am in the waiting area. I will let you know as soon as I get them done and ready to go darlin.

From: b tar <(((REDACTED)))@yahoo.com>
To: Tabatha Heavner <tabatha.heavner@ymail.com> 
Sent: Friday, March 2, 2012 12:23 PM
Subject: Re: Robert Hogan was our winner

AlohaThese will be for a female and the colors in the pic (black & pink ) are nice and no rush as from your posts I saw like all of us you have things going on (hope they work out) so I/we will be patient as the idea is great and as my friend has circulation problems this will b a big help for her. Here's my address again


3rd email/response: Over 1 month has now passed

Re: Robert Hogan was our winnerHide DetailsFROM:Tabatha HeavnerTO:b tarMessage flaggedSaturday, April 7, 2012 4:58 AMhi, I thought I had sent them out about a week ago as I had a few packages go out without tracking numbers, I looked through all of my craft stuff and low and behold in the bottom of a container was a blank package with yours in it. I will ship it out Tuesday morning when my child support comes in. I apologize for the delay! But you will get them and I will add tracking just in case. 

From: b tar <(((REDACTED)))@yahoo.com>
To: Tabatha Heavner <tabatha.heavner@ymail.com> 
Sent: Wednesday, April 4, 2012 10:10 PM
Subject: Re: Robert Hogan was our winner

Aloha
Curious about the status
MahaloRobert


4th email/response: By this time I had posted my concern on their Facebook wall in an attempt to get them to respond with something other than excuses and what was appearing to be lies.

Re:Hide DetailsFROM:Tabatha HeavnerTO:b tarMessage flaggedFriday, April 13, 2012 4:20 AMNo, I dealt with you privately, and you decided to take it public, you stated your opinion, and being that it is MY page I have the right to delete anything that I deem childish and inappropriate. Being that it's something you are getting for free I wouldn't complain too much about the length of time it takes to get it. As for poor customer service, for that to be true first you have to be a customer a giveaway winner is NOT a customer. Customers pay for what they are getting and it doesn't come out of my own funds to get supplies, packaging material, and shipping. And I do NOT have to explain my personal financial issues with you as to why it has taken so long to get it out to you. And unfortunately that is the simple case of this, I did not have the funds to send this out. Obviously you have never won an item from someone who didn't even reply when you contacted them about your prize. I guess I can be a bigger person and see when someone isn't going to send out a prize and I just leave it alone but fortunately for you I did intend to send them out when I could. I have won a few prizes in facebook giveaways, not received the said prize, contacted the sponsor, not gotten a response, and just leave it alone because it was something I didn't pay for anyway so it's not like I was losing anything. Had it been a paid order I'd have had them made and shipped out the next day because paid orders are more a priority than a giveaway and due to issues such as this with you, I will no longer be doing giveaways. I should have kept the $2.00 shipping I originally had posted on the giveaway instead of paying it out of my own pocket. Now that you have your tracking number and your stuff is on the way we have no business with each other and you have no need to contact me. I will once again apologize for the delay but I hope that your supposed lady friend enjoys them. 

From: b tar <(((REDACTED)))@yahoo.com>
To: Tabatha Heavner <tabatha.heavner@ymail.com> 
Sent: Friday, April 13, 2012 6:31 AM
Subject: 

Tabatha's Duct Tape Creations and More susan bode- free pen (done)
jennifer smith- free pen (done)
robert hogan- wrist warmers (done)
lisa sarmiento- order (done)
ann williams- wrist warmers (done)

1 pair auction wrist warmers (halfway done)March 15 at 1:22am
Done on 3-15 and 1 month later still have nothing and by the way
Extremely poor customer service and very unprofessional as well as juvenile and cowardly on your part. Instead of dealing with me privately I had to take it public since ample time had passed without a response,and if your argument had merit you'd have expressed it rather than deleting it as if it didn't happen. 

5th email/response: By now I am frustrated as two days have passed with a shipping # and the package has not shipped

That is absolutely fine, as I do not believe there's a whole lot you can do about winning something and it not being shipped out in a time frame you deem appropriate. I'm glad I have better things to do than harass someone about something that I "won" and am getting for free on an app that isn't associated with facebook. If I had that kind of time on my hands I think I could find something better to do with it but if that's what you prefer to do then I suppose more power to you. Now, if you would like to play it where you're going to take action about an item that has or will be shipped, then go for it but remember this, I have told you to stop contacting me, and now you're going into the territory of harassment and I will turn you in for it to yahoo if it keeps up.

From: b tar <(((REDACTED)))@yahoo.com>
To: Tabatha Heavner <tabatha.heavner@ymail.com> 
Sent: Saturday, April 14, 2012 11:33 PM
Subject: Re: 

So the package still hasn't shipped, I will proceed accordingly

*****

And this is where it stands. If the package/prize should arrive I will update this but in my opinion this is one business you want to steer clear of.
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/15/2012 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tabathas-Duct-Tape-Creations-and-More/internet/Tabathas-Duct-Tape-Creations-and-More-poor-service-rude-scam-Internet-Internet-869035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update

AUTHOR: abilenehilo - (United States of America)

So finally after almost 2 months something has been shipped. Note in the correspondence her saying she should have charged the $2 shipping and whatever is coming was sent 1st class. I find it hard to believe it has taken this long with such a low shipping cost. Once the package arrives this will be updated again. My concern is that if this is the way she would treat someone who won a contest she sponsored how would she treat anyone else that had a problem doing business with her. 


First-Class Mail
AcceptanceApril 16, 2012, 10:16 am
MAIDEN, NC 28650 Expected Delivery By:
April 20, 2012 
Delivery Confirmation
Electronic Shipping Info ReceivedApril 12, 2012
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