ED Magedson – Founder
Tabletsprint Excessive Time to Fulfill Warranty; 13 Weeks and on-going Internet
I purchased a PIPO M6 Tablet from TabletSprint on 11-JUL-2013 The tablet failed in August, and after discussing the issue with TabletSprint, the tablet was returned for Warranty Service on 26-Aug-2103. On 31-Aug-2013, I received the following email from TabletSprint: -- Thanks for contacting TabletSprint. Your product was received and has been tested and will be forwarded to the manufacturer for Warranty Repair. Our record with the Pipo M6 series has been excellent, however, products do fail on occasion and we do our best to expedite delivery and your product will ship to the manufacturer by Priority delivery. We anticipate forwarding your product next week, after the holiday and the process typically takes 3-4 weeks on average. Please let us know if you have any other questions. -- 4 Weeks later, NO Tablet 5, 6, 7, 8, 9, 10, 11, 12, 13 Weeks later, NO Tablet. I would send queries during this time, and receive email replies similar to the following: -- Thanks for contacting TabletSprint. We will check on repair status again early next week as it is now the weekend in Asia. -- Seems like it was always the 'weekend' in Asia. Subsequent requests for updates would go ingored. On 25-NOV-2013 (THREE months from the day I returned the tablet) I received an email that indicated: -- Thanks for contacting TabletSprint. The product is confirmed to have been repaired and expedited shipment to us goes out tomorrow. Upon return, late this week, we'll ship by USPS Priority 2-day and we'll ship the same day the product reaches our warehouse. Please let us know if you have any more questions. -- At the end of the week, No status email, nothing. On 2 and 3 DEC, I asked for an update.. No Reply. On 4 DEC 2013, I requested a REFUND for this tablet purchase.. No reply. On 5 DEC 2013, I again requested a REFUND for this purchase.. No reply. 13 Weeks and counting. Very Frustrating.
This report was posted on Ripoff Report on 12/05/2013 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tabletsprint/internet/Tabletsprint-Excessive-Time-to-Fulfill-Warranty-13-Weeks-and-on-going-Internet-1104792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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