• Report: #432002

Complaint Review: Taco Cabana

  • Submitted: Sun, March 08, 2009
  • Updated: Thu, March 12, 2009

  • Reported By:San Antonio Texas
Taco Cabana
11722 IH 35 North San Antonio, Texas U.S.A.

Taco Cabana (IH 35 & O'connor Rd) Nasty Store, Rude Employees, You Do Not Get All Of Your Food When You Order.... San Antonio Texas

*Consumer Comment: I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

*Consumer Comment: I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

*Consumer Comment: I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

*Consumer Comment: I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

*Consumer Comment: My Experience

*Consumer Comment: Geee...

*Author of original report: Wrong response!!!!!!!!!!!!!!!!!!!!!!!!!

*Consumer Comment: Go eat at a real Mexican restaurant

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

RE: Taco Cabana#258 Issue?
From:
Sent: Sun 3/08/09 10:25 AM
To: Diana Smith Taco Cabana (dsmith)
Hello Diana, but I don't think that my communication is getting thru! I first complained about the dirty store, nothing has been done, then I told you about me not getting my guacamole on the tex mex dinner, and then I go and eat at the same location on saturday, and my ticket said I ordered at 1:11 pm I finally got my order at 2:27 according to my watch! There were only 3 orders in front of mine, and they got theirs pretty quick. Then when it came to getting my order, why is it that the 7 people that came in after me got their orders first??? And finally when I got my order, guess what was "NOT" on my tex mex platter??? When I asked the girls where my guacamole was they could not speak english(why can't they speak english) if they are dealing with the public especially in an all english speaking state?????? And when they finally put the guacamole on my plate, they did not know where it was supposed to go!!!!!! And just threw it on my plate wherever!! That was rude, and I was offended, and mad as hell!!!!!!!!!!! Also the taco that was put into aluminum foil and the tostada that was put into aluminum foil was put right into my refried beans, and when I took them out of the plate, there went almost half of my beans!!!! When I go and eat at another Taco Cabana, why is it that they know what they are doing??? And when I ask them about the guacamole, they tell me that yes, you are supposed to get it ont the little salad on the tex mex platter! Do you remember that you told me you were going to tell the manager of that store, and the general manager, well nothing has been done, or has changed! I guess I am a joke to the people at Taco Cabana!!!! Another thing about the cleanliness of the store, if nothing changes soon, then I will contact the health dept., until it does change. While I was eating saturday, gnats kept flying around my plate of food..... and when the store finally cleared out, why is it that no one came out and cleaned the floors, and the tables, and there were no napkins, no forks,no knives, and no spoons??? CAN YOU ANSWERE THAT FOR ME???? Why is it that the tables outside were nasty w/dried up food on them, the garbage cans outside were over flowing with garbage, and the chairs were stacked up like nobody was allowed to eat out there????? Also, the cigarette butt containers outside with sand in them, were full and overflowing, is somebody there afraid to clean them out???? The floors outside could stand to be swept and even mopped at least once a day.... I know it is not your fault that these people are not working or are not very nice to the customers, and are not cleaning the store like it should be, but when somebody complains, when a person would think that something would be done about it, isn't that correct Diana??? I am not going to stop filing complaints, until something is done about this location.........then I guess I will start calling, oh hell, I will just put taco cabana on the website www.ripoffreport.com and let them know how I am being treated, because i am sure that if it was being done to somebody else, they would complain also...!!!! One more thing before I go, why is it that the refied beans I get, some of it is dried and hard......I have a direct line to the actual health inspector on my cell phone, and I will just give him a call and let him know what is going on with this location, since you probably won't respond to this email, or do anything about it!!!


-----------------------
Subject: Taco Cabana#258 Issue
Date: Wed, 4 Mar 2009 09:43:21 -0600
From: dsmith@TacoCabana.com
To: antiqueman2000


Hello Richard,



Thank you for the information, I have forwarded it to both the Store Manger and the District Manager.

If there is anything else I can help with please let me know.



Thank you,

Diana Smith

Mike
San Antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 03/08/2009 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Taco-Cabana/San-Antonio-Texas-78233/Taco-Cabana-IH-35-Oconnor-Rd-Nasty-Store-Rude-Employees-You-Do-Not-Get-All-Of-Your-432002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Taco Cabana

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

AUTHOR: Joe - (U.S.A.)

You were WRONGED, DUDE.

I DON'T UNDERSTAND WHY YOU WENT BACK AFTER THE FIRST TIME.

I DON'T THINK THAT YOU WERE DISCRIMINATED AGAINST BECAUSE THE SAME THING YOU COMPLAINED ABOUT HAS HAPPENED TO MY FRIENDS AS WELL ONLY IN VARIOUS LOCATIONS

I will admit that they did the same thing to me (at a certain Taco Cabana in Round Rock, TX and at two locations in Austin,Texas) that they did to you and I am NOT a yuppie...

This is apparently STANDARD OPERATING PROCEDURE for a majority of the Taco Cabanas where I have eaten. And pieces of that foil that are submerged in the frijoles and in the enchilada sauce hurt when you bite down and least expect it.

I NO LONGER EAT AT TACO CABANA -- A MEXICAN PATIO CAFE. Like hell...

The music is too loud and offensive!

The food is too inconsistent --it goes from excellente to absolutely disgusting and inedible... I have to agree with you on that one too.

But it is NOT authentically Mexican food in so far as Mexico has many different regions and many specialty food items for that region.

Some sleazy real estate developers tore down my favorite, authentically MEXICAN restaurant --best I have EVER eaten outside of Mexico -- to build CONDOS that probably nobody will be able to afford in THIS economy... and THAT was an enormous WASTE!

I happen to like learning Spanish and being able to enjoy all the things that people go to Mexico to experience only I enjoy them in the safety and the comfort of my OWN COUNTRY because I was BORN and RAISED in TEXAS.

TEXAS USED TO BE PART OF MEXICO so whose culture influenced TEXAS anywhere. I have lived here all my life. I was born here even. So what?...

I NEVER DREAMED I WOULD EVER AGREE WITH A YUPPIE ABOUT ANYTHING BUT I HAVE TO AGREE WITH HIM THAT I GOT TREATED IN EXACTLY THE SAME MANNER IN THREE OTHER TACO CABANAS AT DIFFERENT LOCATIONS AND NO LONGER EAT THERE
Respond to this report!
What's this?

#2 Consumer Comment

I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

AUTHOR: Joe - (U.S.A.)

You were WRONGED, DUDE.

I DON'T UNDERSTAND WHY YOU WENT BACK AFTER THE FIRST TIME.

I DON'T THINK THAT YOU WERE DISCRIMINATED AGAINST BECAUSE THE SAME THING YOU COMPLAINED ABOUT HAS HAPPENED TO MY FRIENDS AS WELL ONLY IN VARIOUS LOCATIONS

I will admit that they did the same thing to me (at a certain Taco Cabana in Round Rock, TX and at two locations in Austin,Texas) that they did to you and I am NOT a yuppie...

This is apparently STANDARD OPERATING PROCEDURE for a majority of the Taco Cabanas where I have eaten. And pieces of that foil that are submerged in the frijoles and in the enchilada sauce hurt when you bite down and least expect it.

I NO LONGER EAT AT TACO CABANA -- A MEXICAN PATIO CAFE. Like hell...

The music is too loud and offensive!

The food is too inconsistent --it goes from excellente to absolutely disgusting and inedible... I have to agree with you on that one too.

But it is NOT authentically Mexican food in so far as Mexico has many different regions and many specialty food items for that region.

Some sleazy real estate developers tore down my favorite, authentically MEXICAN restaurant --best I have EVER eaten outside of Mexico -- to build CONDOS that probably nobody will be able to afford in THIS economy... and THAT was an enormous WASTE!

I happen to like learning Spanish and being able to enjoy all the things that people go to Mexico to experience only I enjoy them in the safety and the comfort of my OWN COUNTRY because I was BORN and RAISED in TEXAS.

TEXAS USED TO BE PART OF MEXICO so whose culture influenced TEXAS anywhere. I have lived here all my life. I was born here even. So what?...

I NEVER DREAMED I WOULD EVER AGREE WITH A YUPPIE ABOUT ANYTHING BUT I HAVE TO AGREE WITH HIM THAT I GOT TREATED IN EXACTLY THE SAME MANNER IN THREE OTHER TACO CABANAS AT DIFFERENT LOCATIONS AND NO LONGER EAT THERE
Respond to this report!
What's this?

#3 Consumer Comment

I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

AUTHOR: Joe - (U.S.A.)

You were WRONGED, DUDE.

I DON'T UNDERSTAND WHY YOU WENT BACK AFTER THE FIRST TIME.

I DON'T THINK THAT YOU WERE DISCRIMINATED AGAINST BECAUSE THE SAME THING YOU COMPLAINED ABOUT HAS HAPPENED TO MY FRIENDS AS WELL ONLY IN VARIOUS LOCATIONS

I will admit that they did the same thing to me (at a certain Taco Cabana in Round Rock, TX and at two locations in Austin,Texas) that they did to you and I am NOT a yuppie...

This is apparently STANDARD OPERATING PROCEDURE for a majority of the Taco Cabanas where I have eaten. And pieces of that foil that are submerged in the frijoles and in the enchilada sauce hurt when you bite down and least expect it.

I NO LONGER EAT AT TACO CABANA -- A MEXICAN PATIO CAFE. Like hell...

The music is too loud and offensive!

The food is too inconsistent --it goes from excellente to absolutely disgusting and inedible... I have to agree with you on that one too.

But it is NOT authentically Mexican food in so far as Mexico has many different regions and many specialty food items for that region.

Some sleazy real estate developers tore down my favorite, authentically MEXICAN restaurant --best I have EVER eaten outside of Mexico -- to build CONDOS that probably nobody will be able to afford in THIS economy... and THAT was an enormous WASTE!

I happen to like learning Spanish and being able to enjoy all the things that people go to Mexico to experience only I enjoy them in the safety and the comfort of my OWN COUNTRY because I was BORN and RAISED in TEXAS.

TEXAS USED TO BE PART OF MEXICO so whose culture influenced TEXAS anywhere. I have lived here all my life. I was born here even. So what?...

I NEVER DREAMED I WOULD EVER AGREE WITH A YUPPIE ABOUT ANYTHING BUT I HAVE TO AGREE WITH HIM THAT I GOT TREATED IN EXACTLY THE SAME MANNER IN THREE OTHER TACO CABANAS AT DIFFERENT LOCATIONS AND NO LONGER EAT THERE
Respond to this report!
What's this?

#4 Consumer Comment

I THINK I WOULD RATHER EAT DOG FOOD TACOS THAN EAT HERE AGAIN!

AUTHOR: Joe - (U.S.A.)

You were WRONGED, DUDE.

I DON'T UNDERSTAND WHY YOU WENT BACK AFTER THE FIRST TIME.

I DON'T THINK THAT YOU WERE DISCRIMINATED AGAINST BECAUSE THE SAME THING YOU COMPLAINED ABOUT HAS HAPPENED TO MY FRIENDS AS WELL ONLY IN VARIOUS LOCATIONS

I will admit that they did the same thing to me (at a certain Taco Cabana in Round Rock, TX and at two locations in Austin,Texas) that they did to you and I am NOT a yuppie...

This is apparently STANDARD OPERATING PROCEDURE for a majority of the Taco Cabanas where I have eaten. And pieces of that foil that are submerged in the frijoles and in the enchilada sauce hurt when you bite down and least expect it.

I NO LONGER EAT AT TACO CABANA -- A MEXICAN PATIO CAFE. Like hell...

The music is too loud and offensive!

The food is too inconsistent --it goes from excellente to absolutely disgusting and inedible... I have to agree with you on that one too.

But it is NOT authentically Mexican food in so far as Mexico has many different regions and many specialty food items for that region.

Some sleazy real estate developers tore down my favorite, authentically MEXICAN restaurant --best I have EVER eaten outside of Mexico -- to build CONDOS that probably nobody will be able to afford in THIS economy... and THAT was an enormous WASTE!

I happen to like learning Spanish and being able to enjoy all the things that people go to Mexico to experience only I enjoy them in the safety and the comfort of my OWN COUNTRY because I was BORN and RAISED in TEXAS.

TEXAS USED TO BE PART OF MEXICO so whose culture influenced TEXAS anywhere. I have lived here all my life. I was born here even. So what?...

I NEVER DREAMED I WOULD EVER AGREE WITH A YUPPIE ABOUT ANYTHING BUT I HAVE TO AGREE WITH HIM THAT I GOT TREATED IN EXACTLY THE SAME MANNER IN THREE OTHER TACO CABANAS AT DIFFERENT LOCATIONS AND NO LONGER EAT THERE
Respond to this report!
What's this?

#5 Consumer Comment

My Experience

AUTHOR: Cory - (U.S.A.)

Dad and I've been going to the taco cabana at Fred and Wurzsbach almost every Sat. morning for the last 15 years. I wouldn't call taco cabana mexican food any more then I'd call macdonald's a hamburger place. It IS what it is. Over the years, we've had some poor food, average food and some good food, depending on who makes it. For the last year or so we've had a great gal, a very tall young lady who has done an excellent job waiting on us. We gave her a $20 tip for doing such a good job two weeks ago and $10 to the other women . Years ago I filed a complaint by e-mailed, on the manager who was ripping us off. It was kind of funny how he was doing it. If you ordered a meal, it came with either a coffe or juice. Juice cost 1.29 as a side, coffee 99 cents. We'd order the meal with juice and a coffe on the side. The SOB would ring it up as an order of coffee with a side order of juice just to make an additional 30 cents. Now I could care less about 30 cents, but on a $4 order 30 cents added 13% profit to his bottom line, AT MY EXPENSE. Corporate office e-mailed me back and he stopped. All in all taco cabana isn't a bad place to eat DEPENDING on who's making the food. The few times I've eaten at other ones, the food has been ok. Again kind of like mcdonalds.
Respond to this report!
What's this?

#6 Consumer Comment

Geee...

AUTHOR: Striderq - (U.S.A.)

guess I'll probably be threatened with being reported too. LOL.

Wow, you were offended? So what? As you state this is America. You are free to post your opinion on this public site, just as anyone is then free to post their opinion. If you don't like that opinion, oh well to bad. The Constitution does not give anyone the 'right' to not be offended, so get over it. By the way, with the vehemance of your response it seems you are a yuppie and a racist.
Respond to this report!
What's this?

#7 Author of original report

Wrong response!!!!!!!!!!!!!!!!!!!!!!!!!

AUTHOR: Richard - (U.S.A.)

THE DAMNED YUPPIES HAVE ALMOST SHUT DOWN ALL OF THE REAL MEXICAN RESTAURANTS HERE. I WISH THEY WOULD GO BACK WHERE THEY CAME FROM SO WE CAN HAVE OUR REAL MEXICAN CULTURE BACK...

You need to go back in and take this comment out!!!!!!!!! Since I am a D----D yuppie, i take serious offense to what you just said!!!!!!! And another thing the yuppies took nothing from you,, and this is where they came from, and "ALWAYS" remember this, texas is a state for americans, this is not mexico"!!!!!!!!!!!!!! If you want your real culture back, then go back to mexico. Again this is "AMERICA" !!!!!!!!!!! Anymore negative responses like the one on top, and you will be reported! did not start this, but I will finish it............................
Respond to this report!
What's this?

#8 Consumer Comment

Go eat at a real Mexican restaurant

AUTHOR: Joe - (U.S.A.)

We stopped eating at the Taco Cabana in Austin,Texas when our favorite manager retired and we started getting out meals served exactly like you said.

The food there is TOO inconsistent!

One day, it will be PERFECT and the next day, it will be NASTY.

Be glad that the cigarette butts were outside instead of in your food like it was in ours.

We have been attacked by homeless panhandlers --the same ones who reach their filthy hands into your feet and grab a fistful right from your plate and run off with it if they don't take the whole plate and every alcoholic container they can grab and run with it.n at the TACO CABANA.

I was nearly knocked down by a stoned dude in a dress who sprayed down the women's room like with a fire hose. It was really bad! It was coming out...

The music is way too loud and WAY TOO PUERTO RICAN OR OTHER SALSA MERENGUE WHICH MOST MEXICANS AND TEJANOS FIND OFFENSIVE. IN FACT,THEY DON'T EVEN SELL IT IN THE LOCAL DISCOTECHAS.

IN FACT,IF I WAS TO TRANSLATE THE LYRICS, YOU WOULD BE SO NAUSEATE YOU WOULDN'T BE ABLE TO EAT THE POOR FOOD THEY WERE SERVING YOU.

SINCE I DO SPEAK ENGLISH AND SPANISH, I AM MUCH MORE AT HOME IN PLACES WHERE NO ENGLISH IS SPOKEN. THEN I DON[T GET THE TOURIST SPECIALS LIKE THE *** WIPE TORTILLAS AND THE UNSPEAKABLE IN THE FRIJOLES. ETC.

SO DON'T GO TO THAT TACO CABANA.

THEY DO NOT APPRECIATE YOUR BUSINESS.

THE DAMNED YUPPIES HAVE ALMOST SHUT DOWN ALL OF THE REAL MEXICAN RESTAURANTS HERE. I WISH THEY WOULD GO BACK WHERE THEY CAME FROM SO WE CAN HAVE OUR REAL MEXICAN CULTURE BACK...
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X