• Report: #793478

Complaint Review: Tailored Foam Solutions

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  • Submitted: Sat, October 29, 2011
  • Updated: Mon, December 17, 2012

  • Reported By: Ripped off by Tailored Foam Solutions — Merlin Ontario Canada
Tailored Foam Solutions
669 Optimist Street Belle River, Ontario United States of America

Tailored Foam Solutions Rip off artists, work not approved by Building Inspectors, Inferior materials used Belle River, Ontario

*Author of original report: Ripped of by Tailored Foam Solutions confirmed by owner

*REBUTTAL Owner of company: Owner

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Contracted Tailored Foam Solutions to provide insulation in brand new home. Fibreglass in attic, sprayed insulation on walls and headers in basement. Company did not finish work and left a 10' section to be finished. Never came back. Building inspectors came back 7 times to inspect as promised by Tailored Foam Solutions. Every time they didn't show up, Inspectors got pickier and found more inadequatic work to the point I had to hire another company to come and finish the work. Sprayed walls were not to code, material used not approved. Cost more now to cover this material up. My mistake was I paid them in full before they were finished work

This report was posted on Ripoff Report on 10/29/2011 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tailored-Foam-Solutions/Belle-River-Ontario-N0R-1A0/Tailored-Foam-Solutions-Rip-off-artists-work-not-approved-by-Building-Inspectors-Inferi-793478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ripped of by Tailored Foam Solutions confirmed by owner

AUTHOR: Ripped off by Tailored Foam Solutions - (Canada)

First of all I am a professional that works in the public and do not use profanity. Employees of this company who worked nearby have used profanity towards me in a rage. To clarify points made by owner, still owned by 2 of three original owners. Third owner left because of quality of work done by others with this company. I was never contacted by new owners. I only dealt with salesman who was fired and had no one else call me back. Messages went unanswered. As for owner of house not being there, other contractors were there everyday and building inspectors waited for them to show up several times by appointment. Since they didn't show up, inspectors searched for more deficiences. Check out home address of company-Belle River, Ontario-only 20 minutes from Merlin-another lie by owner of company that my house was 60 minutes away. If this company has integrity, why did they never show up in court three times. Easy for judge to render decision on this case with evidence from building inspectors and pictures of lack of insulation. As lack of knowledge, I am a contractor that teaches apprentices in construction trades. All I wanted was money I paid another contractor to finish job so I could get drywall completed and court costs which Tailored Foam solutions incurred by not showing up in court when served. Went as far as changing their bank accounts to avoid garnishee. Tailored Foam Solutions states to this day they would go back and finish job. Real intelligent when drywall is already on. In my contractor travels, I have found other contractors in Essex County who have stopped using this company since new ownership formed. This company gives a bad reputation for spray foam insulation despite the many benefits when done right. Don't be fooled by list of jobs they claim they have done. More lies 
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#2 REBUTTAL Owner of company

Owner

AUTHOR: Admin @ Tailored - (Canada)

Tailored Foam Solutions is under new ownership since the initial work was done at this home. Out of good faith we had offered to go and fix the problems at this residence. Upon doing so after scheduling a day and time with the owner of the home (twice), he had not shown up to let the employees in to complete the work. Keep in mind we are 1 hour away from this job and offered to go back a 3rd time. At this point the homeowner became very aggressive with his words (shouting and swearing) he threatened us with court orders and freezing our bank account which he was unsuccessful in doing so. To sum up this problem we as a professional company have tried to resolve the matter with him and given his bad temper, attitude and lack of knowledge in construction (school teacher not a contractor) he had numerous problems on his house with other sub trades. ** if you notice in the 3rd picture he use big "O" for foundations for more vents instead of the proper "more vents" that were supposed to be installed by him. We had every intention to go back and fix this problem even though it was a job that was completed by the previous company doing business as TFS. This so called teacher has his own problems with anger and un organization. I am upset that he has posted this here as we are a company of integrity and customer service. Thanks for reading!

In my opinion all he wanted was money back. Lots of money. Thats why he never showed up to let us in and wouldn't let us back a third time. We to this day would still go back to complete the work. Thanks again!!

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