Talk America tries to impose $15 cancellation fee. Talk America charges ridiculous bogus fees to pad the bill. Tried to cancel and was told via chat with rep in Palm Harbor FL that there would be $15 cancel fee. Asked repeatedly where is this $15 fee mentioned either on their website or in any company literature. Rep repeatedly evaded answering- just kept saying it's their policy- but could not produce any evidence whatsoever. Said it was to cover their cost of notifying local carrier via electronic submission. This costs $15??
After repeated questioning, rep finally agreed to waive this bogus fee and lamely offered that this "charge" is covered under Legal Notices.. it's NOT. Current fee for base plan is $19.99- The actual bill is over $52.00. That's a whopping $33 for taxes and fees on a base bill of $19.99!!!
If you have this service get rid of it.. be sure to give at least 15 days notice- do it in writing and request written confirmation. Send your request "signature required" mail.
Send a cc to their corporate office and one to your local Public Service Commision. This phone co, is hard to get rid of and will send your account to a Collection Agency faster than you can say RIPOFF. Note, if you contact via chat.- be sure you can print the chat session- they do not stand by their word and thus are unwilling to provide a transcript-a reputable firm will always provide these transcripts, not Talk America. They are prime candidate for class action suit for their bogus fees. Do not let them rip you off.
Toms River, New Jersey