• Report: #187359

Complaint Review: Talk America

  • Submitted: Tue, April 18, 2006
  • Updated: Mon, September 25, 2006

  • Reported By:Washington District of Columbia
Talk America
Internet U.S.A.

Talk America Ripoff dishonest billing horrible customer service Internet

*Author of original report: Mika, 2 days same as 2 weeks?

*UPDATE Employee: collection calls start when 2 weeks late

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RE: Talk America www.talk.com Admittedly did get about two days late with payment, received computerized reminder, immediately sent payment. Within another two days, a real person called requesting immediate payment; never asking if payment already sent. Well, Talk America has its customers already pay up a month in advance, I was two days late.. BUT here's the real problem!! I cancelled, just because their record keeping was poor, they billed me about 50 percent more than I ever paid monthly: When I called the agent, she indicated it was company policy and they'd gladly prorate to when the service was cancelled. Why not just send me an honest bill? What else are they misbilling?

I've always thought that when I cancel service that would stop the billing. Is Talk America trying to rip me off? What happened to the upfront double month? Talk America are those same thieves that rely on our lax vigilance and at the same time profess adaquate customer service.

R
Washington, District of Columbia
U.S.A.


This report was posted on Ripoff Report on 04/18/2006 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Talk-America/internet/Talk-America-Ripoff-dishonest-billing-horrible-customer-service-Internet-187359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Mika, 2 days same as 2 weeks?

AUTHOR: R - (U.S.A.)

Mika,

Anyone would appreciate your concern in defending what is essentially a timing issue; that's my primary concern with Talk America (TalkAmerica). Do you schedule other corporate operations?
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#2 UPDATE Employee

collection calls start when 2 weeks late

AUTHOR: Mika - (U.S.A.)

I am a current employee of talk america, And I will gladly say that in the collections department they will start calling when you become 2 weeks late, the reason being is because by that time there are 2 invoices on the account the past due and the current, just like the power company if you are 1-2 weeks late they shut you off... and also ALL PHONE COMPANIES AND CABLE PROVIDERS bill a month in advance, which means that you still get your bill once a month and it is due once a month just like any other bill.. which should have nothing to do with delinquency.
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