- Report: #1123732
Report - Rebuttal - Arbitrate
Complaint Review: Tall Exclusives
Tall ExclusivesInternet USA
Tall Exclusives Tall Apparel and More, Inc Refused return, said covered with cathair. Ripped off post office too, reusing my return packaging after opening lo refuse and return to sender Internet
*Author of original report: Hiding behind store policy, not addressing issue
*REBUTTAL Owner of company: Carol Eaton, Bosque Farms, NM - Message from Store Owner
*Author of original report: Beware! Now Using Name Tall Terrifics!!
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I bought a robe from www.tallexclusives.com but had to return it because it arrived too late for a trip we were planning. Also, the garment's quality and workmanship were extremely shoddy.
The website states that items must be clean and in new condition when they are returned, which is understandable. The return period is very limited and a return authorization number is required.
I was careful to follow the instructions above, even attaching tracking and insurance to my return package since I was already uneasy with the transaction. The robe was shipped to me in a used Kohl's mailing bag! As I suspected, the item was refused and returned to me. Actually, I was surprised that it was returned at all. I had expected to be told that they had not received it, thus the tracking and insurance.
When I phoned the company, the owner's reason for refusal was that the garment was dirty, "nasty", and "covered with animal hair." She also stated that she has photos to back up her claim, but sidestepped my request for copies of those photos. It's obvious that I will never see them, or if I do they will have been "retouched."
Yes, I have a cat. No, the item was not in the deplorable condition she alleged.
The package was returned to me by the post office, marked "Refused." The merchant had opened my package, checked the item and written her refusal on my enclosed return authorization. She then resealed my original package and returned it to the post office marked refused, thereby neatly avoiding paying postage to get it back to me. Hmmm, is that legal? i suspect not!
Due to the merchant's sloppy efforts to reuse my postage, the packaging was ripped, exposing the item to all sorts of contaminents en route back to me. Seems that makes the condition of the item a moot point.
I'm shocked that someone would go to such lengths to avoid giving a refund, and I'm insulted by the merchant's accusations. I went over the entire fleece garment with a lint roller, finding one small fuzz ball, some of my own hair, and several threads apparently from the manufacturing process. That is all I found. When I informed the owner of my findings, she immediately replied that I need glasses! Do you believe that?!
Now, I'm stuck with $80.00 worth of merchandise that is of no use to me. I'm also out the $11.00 it took to ship it back. I'm afraid to try shipping it again, because her return deadline is long past. I'm also convinced I would lose an additional $11.00 in shipping because I'm fairly sure she has no intention of refunding my payment no matter what I do.
What I want: The full purchase price ($80.90) of the item and my original return postage of $11.20.
This report was posted on Ripoff Report on 02/15/2014 04:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tall-Exclusives/internet/Tall-Exclusives-Tall-Apparel-and-More-Inc-Refused-return-said-covered-with-cathair-Rip-1123732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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