- Report: #852780
Report - Rebuttal - Arbitrate
Complaint Review: Tan-N-Go Memphis
Tan-N-Go Memphis2400 Chiswood Memphis, Tennessee United States of America
Tan-N-Go Memphis Tan N Go, Tan-N-Go, Inc. Tan-N-Go Evolve spray tan GONE WRONG! Memphis, Tennessee
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We called TAN N GO and told them our situation (this is a real new technique). We were told by TAN N GO employees to buy some Windex, Ammonia, Mr. [continued below]....
We complained and showed the store personnel and the GM the pictures. We agreed to let a more experienced tech. air brush us again in hoping that this time it would just even out the EVOLVE gone wrong technique previously done. They offered us 1 session at no charge and I told them how can they offer us anything when they haven't even proved they could get it right. My friend asked for a free (complimentary) session for a Fit session (which is only $40 for 3 times) and they REFUSED. She had already spent (like me) $100 and had only received 2 sessions (the first one that was horrific) and the 2nd one to make up for the first one that went extremely bad. I would like to send pictures for you to review. The Manager (Micah) had been very rude to me the week before and had to call the owner to get permission to allow me 2 more sessions since we were so jacked up by this company. You go to a tanning salon to look better and we looked like two glowing streaked bimbos.
On Friday, March 9th, Linda Coleman (one of the owners) called Angela Rankin and I was on the phone and we did a conference call and before we could make Linda aware that I was on the phone, she started in on Angela with a MAJOR ATTITUDE and insisted that she couldn't please us and that we need to take our business to Palm Beach. First of all, who does this. Who talks to customers like this when their company totally screwed them up and I mean appearance wise. I told her she needs to lose the attitude and talk to us like the customers we were. She proceeded to say that she wanted to just refund our money and for us to go to Palm Beach.
First of all, she didn't try to listen to anything we were saying to hear our side, she just listened to her employees (bad mistake, especially since we were so messed up). She was not happy with us BECAUSE WE COMPLAINED and didn't want to even hear anything from us. Could you imagine going to Chili's and ordering food and your food comes with a bug or hair and you complain and the Manager/Owner tells you he is going to refund your money and you can go to O'Charleys and eat??? This is EXACTLY her attitude about this. There were several things she could have done to try to remedy the problem, but she did NOTHING but have an attitude. I have worked customer service for 20+ years and couldn't ever imagine treating my customers like this. Please contact me for further information and pictures. I will be glad to provide. Most rudest company I have ever dealt with. SHE BASICALLY DENIED US THE RIGHT TO SERVICES AFTER WE COMPLAINED AND IT WAS THEIR FAULT...
This report was posted on Ripoff Report on 03/12/2012 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tan-N-Go-Memphis/Memphis-Tennessee-38134/Tan-N-Go-Memphis-Tan-N-Go-Tan-N-Go-Inc-Tan-N-Go-Evolve-spray-tan-GONE-WRONG-Memphis-T-852780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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