- Report: #955319
Report - Rebuttal - Arbitrate
Complaint Review: Tapjoy
Tapjoy I was ripped off Internet
*UPDATE Employee: Tapjoy Customer Service
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I found an app called App Trailers offering 33 free gems on Tapjoy so as usual, I downloaded, installed and ran the app ( as per the instructions for free gems ). I liked it so much I watched 2 trailers, for which I got 5 points each from App Trailers and I even completed 1 of their offers which gave me another 10 points. I then exited this app and patient awaited the arrival of my 33 gems in Fairy Farm. Several hours passed so I decided to contact Tapjoy about the problem. I still had not heard from them by the next day so I wrote them again. Few days later they contacted me stating that they had credited my Fairy Farm with, what they called "33 virtual currency". I replied to their email and told them I wanted my gems not currency.
I further explained to them that: 1.) Fairy Farm only awards gems through Tapjoy. 2.) All of the offers in Tapjoy under Fairy Farm refer only to Gems as the award. 3.). If they had awarded me the currency they say they did, They needed to take it back and that I was not aware of it or even how much it was because in Fairy Farm when you receive a reward through an offer you have completed a banner will come up when you log in stating: "The Ministry would like to award you with this gift" ( the amount of gems is shown ) and that I had never received such notification, or any other type of notification. 4.) That I would not accept " virtual currency" as it was not in any way apart of the offer I completed. Gems were!
I have emailed them again and now they are refusing to reply. I believe their actions to be fraudulent in every way. Shame on them!!'
This report was posted on Ripoff Report on 10/15/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tapjoy/internet/Tapjoy-I-was-ripped-off-Internet-955319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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