- Report: #998526
Report - Rebuttal - Arbitrate
Complaint Review: TapoutXT
TapoutXTInternet United States of America
TapoutXT has terrible customer service and billing procedures, Internet
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So I asked if I could just pay it right then with the same card, and just to process it through. According to him they didnt have that ability and didnt have the card on file, so I would need to call back with a different credit card. So I call back the next day and the rep gives me a different story. She says it will automatically bill me and if there is an issue they would call. Well, no phone call so I assumed no issue. A month later and I receive an email from Tapout stating my account has been to collections. Not once was I contacted by phone or email to make an attempt to pay this ever after I called two times to try and fix this error.
Stay away from these people. Their Customer Service department has no clue how to handle its customers, doesnt know or understand their billing practices and has no idea how to be professional or sound as though they have a clue as to whats going on in that company.
This report was posted on Ripoff Report on 01/17/2013 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/TapoutXT/internet/TapoutXT-has-terrible-customer-service-and-billing-procedures-Internet-998526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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