- Report: #772003
Report - Rebuttal - Arbitrate
Complaint Review: Target Corporation
Target Corporation6604 Lake Worth Blvd, Lake Worth, Texas United States of America
Target Corporation Target Lake Worth, Texas Store department store Lake Worth, Texas
*UPDATE EX-employee responds: Its rude its diabolical
*Consumer Comment: Don't know what exactly constituted the worker being rude...
*UPDATE EX-employee responds: It happens
*Consumer Comment: Incorrect
*Author of original report: customer service
*General Comment: I bet the OP won't like that
*Consumer Comment: Your behavior was worse
Purchased a Rubber Maid storage unit of 34 piece bowls/lids from Target in Fort Worth, TX Carroll street location on 8/27/2011, this item was reg 19.99 and on sale for $15, was the only item left on the shelf and the box was dented. Manager at that store without opening the box, deducted 15% off sale price for condition of the "BOX" not the product inside. When got home discovered lids were missing, went to the Lake Worth store the following afternoon to try and do an even exchange, they told me to go get another of the same product, when located the items in the store they had approximately 5 boxes (all boxes were dent as bad or worse than the one I had already purchased)
so went back to customer service, they called a manager (later found out it was a Team Member) named Juana (or something similar to that) and she said she would refund my money but that I'd have to pay the full price for the new box. I asked why, I was just wanted to exchange 'Item for Item" she refused, she was quite rude and unfriendly. I asked her for her manager, she said she was the only manager in the store, so I asked for managers name and phone number and asked if she could write it down, she repeated the name Ramona 3 times before reluctantly writing the name down. I asked her why she could not just exchange the box and she said because she wasn't going too and I could take pay the difference or leave.
So then I asked her why she was being such a Jerk and asked her for the corporate phone number, she pointing to a comment card and said it's on there. I tried calling that number but just basically got the run around, my husband who was with me went back and got yet another box that was extremely dented and said can you exchange it for this one, she said oh that box is too damaged I'll have to defect it, no one will buy it. I said then just exchange that one for me. She said no and left again and returned with a security guard who stood behind her for intimidation purposes I guess. I asked her why she couldn't just exchange it and she just shrugged her shoulders and told me that she didn't have too.
Another associate said they had a box returned the same day that only had lids and no bowls, so she went and got that but we saw they were different lids and wouldn't work, so she would have exchanged those if it had been the same lid, but wouldn't exchange the box, so I asked if since she wasn't going to sell that box, could she open it and just give me the 7 lids that were missing from my original box. She started to do it and then just stopped and said no, that I'd have to pay for the box first. My husband began recording the conversation on his cell phone and at that point said now you are just being an A**hole and she told him he couldn't record her, he said I can record, I'm not pointing the camera at you "dummy" she got angry and told security to call police, told us to leave or she'd call police, I felt I was being harassed, discominated against and violated by her actions.
I felt she was accusing me of trying to get something that I hadn't paid for, that she was calling me a thief and a liar. While we were waiting a young couple came in (my husband and I are in our 50s) and had 3 bags of toys said they had no receipt and were just told they'd put it on a gift card for them and they could get what they want, the toys were in walmart bags! But we were being treating like criminals and low lifes and were crimanally trespassed from the property because we just wanted what we'd paid for, just an even exchange of one box to another, with the 14 lids in the box instead of the 7 that were in our box. It is insane! I have called the store since and was told that there was nothing that they were going to do because Juana (the team member- not manager she said she was) was uncomfortable with us and that their policy was not to do exchange on defective items! WHAT???
This persons name was Princess. We have since gone to another Target on Alta Mere and spoke with a girl named Sandra, told her the situation with our box not having any lids and she just let us do a straight exchange. I'm very very very very disappointed in Target in Lake Worth, They didn't need to trespass me because believe me I will not go back into that store. I was honest, took in my receipt, showed them the product and just wanted an even exchange. It was that simple, their boxes were damaged as bad or if not worse then the one I had already purchased so should have been discounted as well so it should not have been an issue and it should not have gone as far as it went. I feel violated, insulted and angry.
This report was posted on Ripoff Report on 09/01/2011 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Target-Corporation/Lake-Worth-Texas-76135/Target-Corporation-Target-Lake-Worth-Texas-Store-department-store-Lake-Worth-Texas-772003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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