I recently purchased an MP3 player from Target. I made sure before purchasing it that the item too WMA files, as that is the format which all of my purchased music is in. When I got the item home, it would not accept any of my music files. Even the ones I had ripped onto CDs. I tried contacting Phillip's, the maker of the item, but they had an automated system which was profoundly unhelpful and I couldn't get anywhere with it. So, I took the worthless piece of crap back to Target.
I was told that while they were sympathetic to the fact that the item was a worthless piece of crap, they could only exchange it for the same exact item. I don't want the exact same worthless piece of crap, especially from a company with such terrible customer service. I asked if I could exchange it for a different item - even a more expensive one which I would pay the difference on. No, no and no. I couldn't get my money back, I couldn't get a merchandise credit, I couldn't exchange it for another item. I just have to accept that I gave them my money for something which I literally cannot use. And there's nothing I can do about it.
One of the girls working there admitted that the exact same thing had happened to her and she finally just had to buy another MP3 player. Nice racket taking people's money for merchandise that doesn't work and forcing them to spend yet more money to get one that does work. This is a terrible, ridiculous return policy.
When I walked into Target today my children and I were dressed from underwear to shoes in items purchased at Target. We buy pretty much all of our personal care products, our household products and many food items from Target. Many of our electronic items and our furniture items came from Target. No more. They have just lost a customer. I have already told several people I know about the danger of purchasing electronics at Target. I stopped people coming into the store as I left today and explained their return policy for electronics. I am going to make a page on my personal blog which gets several thousand hits a month warning people about this rip off. I am going to do everything in my puny little power to spread the word that Target would rather lose good customers than have anything resembling a reasonable return policy for electronics.